Front Desk Ambassador

1 week ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Mövenpick Hotels & Resorts Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Ambassador to join our team at Mövenpick Hotels & Resorts. As a key member of our hospitality team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.

Key Responsibilities
  • Guest Interaction: Assist guests with menu inquiries, provide information on beverage lists and promotions, and offer recommendations on menu items and preparation methods.
  • Product Knowledge: Have a thorough understanding of our menu offerings, including preparation methods and ingredients.
  • Team Collaboration: Work closely with our culinary team to ensure that guests receive accurate and timely information about our menu offerings.
  • Problem-Solving: Remain calm and composed in high-pressure situations, and use strong interpersonal and problem-solving skills to resolve guest complaints and concerns.
  • Communication: Effectively communicate with guests, colleagues, and management to ensure seamless service delivery.
Requirements
  • Experience: Minimum 1 year of experience as a Front Desk Ambassador or similar role in a reputable hotel or restaurant.
  • Skills: Strong product knowledge, excellent communication and interpersonal skills, and the ability to work well under pressure in a fast-paced environment.
  • Education: High school diploma or equivalent required.


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