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Guest Service Ambassador

2 months ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Mövenpick Hotels & Resorts Full time

Job Summary

We are seeking a highly skilled Guest Service Agent to join our team at Mövenpick Resort Al Marjan Island. As a Guest Service Agent, you will be the first point of contact for our guests and play a crucial role in ensuring their stay with us is exceptional.

Key Responsibilities

  • Provide Exceptional Guest Service
    • Consistently offer friendly, engaging, and personalized service to our guests
    • Ensure that every guest interaction is positive and memorable
  • Maximize Revenue and Guest Satisfaction
    • Upsell and promote our hotel's facilities and services to maximize revenue
    • Recommend and assist guests with information and special requests
  • Manage Room Reservations and Guest Information
    • Book room reservations and enter accurate information into our system
    • Update guest information and preferences to ensure seamless service
  • Communicate Effectively
    • Answer phone calls and respond to guest inquiries in a timely and professional manner
    • Provide clear and concise information to guests

Requirements

  • Experience
    • Minimum 2 years of experience as a Reservations Agent or Telephone Operator in a 5-star hotel or resort in the UAE
  • Skills and Qualifications
    • Strong interpersonal and problem-solving skills
    • Excellent communication and customer service skills
    • Prior experience working with Opera is preferred
    • Multi-lingual, with Russian and Arabic language skills being a plus

Why Join Mövenpick Hotels & Resorts?

We offer a dynamic and supportive work environment that allows our employees to grow and develop their skills. As a member of our team, you will have the opportunity to work with a global brand that values innovation, quality, and customer satisfaction.