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Guest Relations Ambassador

2 months ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Mövenpick Hotels & Resorts Full time

Job Title: Guest Relations Ambassador

Job Summary:

We are seeking a highly skilled Guest Relations Ambassador to join our team at Mövenpick Hotels & Resorts. As a Guest Relations Ambassador, you will be responsible for ensuring that our guests have a memorable and exceptional experience with us.

Key Responsibilities:

  1. Guest Welcome and Check-in: Greet and check-in guests, respond to their requests, and provide exceptional service to ensure a smooth and enjoyable stay.
  2. Personalized Experience: Take initiative to add a personalized touch to each guest's stay, making them feel valued and appreciated.
  3. Hotel Facilities Promotion: Proudly promote our hotel facilities and services, looking for opportunities to enhance a guest's stay through up-selling and cross-selling.

Requirements:

  1. Experience: Minimum 1 year of experience as a Guest Relations Officer in a 5-star resort in the UAE.
  2. Language Skills: Being multi-lingual, with proficiency in Arabic, German, Russian, or French languages being a plus.
  3. Operational Experience: Prior experience working with Opera is mandatory.
  4. Relationship Building: Proven ability to build and maintain good relationships with all stakeholders, including guests, colleagues, and partners.
  5. Communication Skills: Strong communication skills, with the ability to communicate thoughts, actions, and opportunities clearly and effectively.

What We Offer:

  1. Employee Benefits: Employee benefit card offering discounted rates in Accor worldwide.
  2. Learning and Development: Learning programs through our Academies, enabling you to develop your skills and grow within your property and across the world.
  3. Opportunities for Growth: Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
  4. Accor's Culture: We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life.

About Accor:

We are far more than a worldwide leader. We are a team of passionate individuals who are committed to delivering exceptional experiences to our guests. By joining Accor, you will have the opportunity to grow and develop your career, while making a positive impact on our guests and the communities we serve.