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Front Desk Associate

2 months ago

Dubai, Dubai, United Arab Emirates Novotel Bogor Golf Resort & ConventionCenter Full time

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Novotel Bogor Golf Resort & Convention Center. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all our visitors.

Key Responsibilities

  • Guest Check-in and Check-out: Greet and welcome guests, check-in and check-out guests in a timely and efficient manner, and ensure all necessary information is collected and processed accurately.
  • Front Desk Operations: Manage the front desk area, including answering phone calls, responding to guest inquiries, and resolving any issues or concerns in a professional and courteous manner.
  • Room Assignments and Key Management: Assign rooms to guests, manage key cards, and ensure all rooms are clean and ready for occupancy.
  • Guest Services: Provide guests with information about hotel facilities, services, and local attractions, and assist with any requests or concerns they may have.
  • Team Collaboration: Work closely with other hotel departments, including housekeeping, food and beverage, and maintenance, to ensure seamless service delivery and excellent guest satisfaction.

Requirements

  • Service Focus: Possess a strong service focus and a passion for delivering exceptional customer service.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to interact with guests and colleagues in a professional and courteous manner.
  • Technical Skills: Proficient in using hotel software and systems, including property management systems and point-of-sale systems.
  • Language Skills: Fluency in English, with additional languages a plus.

What We Offer

  • Competitive Salary and Benefits: A competitive salary and benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan.
  • Opportunities for Advancement: Opportunities for career advancement and professional growth within the company.
  • Collaborative Work Environment: A collaborative and dynamic work environment, with a team of professionals who are passionate about delivering exceptional service.