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Front Desk Associate

2 months ago

Dubai, Dubai, United Arab Emirates Accor- North & Central America Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Accor North & Central America. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.

Key Responsibilities
  • Guest Service
    • Provide a warm welcome and farewell to guests, ensuring a positive first impression and a lasting memory of their stay.
    • Respond promptly to guest inquiries and resolve any issues in a professional and courteous manner.
    • Assist guests with check-in, check-out, and room assignments, ensuring accuracy and efficiency.
  • Front Desk Operations
    • Manage the front desk area, ensuring a clean and organized environment that reflects the high standards of Accor North & Central America.
    • Process guest transactions, including payments and refunds, with accuracy and attention to detail.
    • Maintain confidentiality and handle sensitive information with discretion.
  • Communication and Teamwork
    • Communicate effectively with guests, colleagues, and management, using clear and concise language.
    • Collaborate with the front desk team to ensure seamless service and efficient operations.
    • Participate in ongoing training and development to enhance skills and knowledge.
Requirements
  • Education and Experience
    • High school diploma or equivalent required; hospitality diploma an asset.
    • Minimum 2 years of experience in customer service, preferably in a hotel or hospitality environment.
  • Skills and Abilities
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and adapt to changing situations.
    • Proficient in Microsoft Office Suite and hotel property management systems.
    • Ability to type 25 words per minute.
  • Language
    • Fluent in English; second language an asset.