Director of Customer Retention

3 days ago


Dubai, Dubai, United Arab Emirates Discovered MENA Full time
Customer Retention Specialist

Drive customer engagement and retention strategies for a leading retail group in the Middle East.

This senior leadership role will oversee the development and execution of innovative CRM and loyalty initiatives to optimize customer lifetime value. Key responsibilities include:

  • Strategic Leadership: Develop and execute data-driven loyalty initiatives, design and implement strategic brand partnerships, and collaborate with senior stakeholders to align CRM and loyalty initiatives with overall business goals.
  • Functional Responsibilities: Oversee CRM and loyalty program performance, lead analytics functions to generate actionable insights, provide expert guidance on MarTech tools and data analytics platforms, and ensure timely reporting and tracking of key performance indicators.

A strong candidate will have a minimum of 10 years of experience in CRM, customer loyalty, and brand partnerships, with at least 5 years in a leadership role. Previous experience in a retail or consumer-facing business is highly desirable.



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