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Executive Lounge Butler

3 months ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Accor Full time
Position Overview

The role of the Executive Lounge Butler is pivotal in ensuring an exceptional experience for our esteemed guests. As a representative of our brand, you will deliver personalized service to all visitors of the Club Millesime.

Key Responsibilities
  • Guest Engagement: Foster a welcoming atmosphere by interacting with guests, ensuring their needs are met with warmth and professionalism.
  • Service Excellence: Uphold the highest standards of cleanliness and adhere to all health and safety regulations, ensuring a pristine environment.
  • Operational Efficiency: Utilize appropriate materials and equipment to facilitate seamless butler service operations, making requisitions as necessary.
  • Communication Skills: Employ proper telephone etiquette and maintain clear communication with guests and team members.
  • Guest Privacy: Respect the confidentiality of guest information and ensure their privacy is maintained at all times.
  • Team Coordination: Collaborate with the Club Millesime Lounge team and Butler Supervisor, stepping in as needed to ensure smooth operations.
  • Complaint Resolution: Address guest complaints professionally, striving for resolution and satisfaction, while documenting feedback for continuous improvement.
  • VIP Awareness: Be attentive to VIP guests, recognizing their presence and providing tailored service.
  • Pre-Arrival Preparation: Review and prepare for all Club Millesime reservations, ensuring that guest preferences are anticipated and met.
  • Welcome Experience: Greet guests upon arrival with a warm welcome, offering refreshments and a chilled towel to enhance their experience.
  • In-Room Assistance: Support guests during in-room check-in, assisting with documentation and providing additional services as requested.
  • Personalized Care: Attend to guests' needs throughout their stay, ensuring a high level of personalized service and attention to detail.
  • Housekeeping Coordination: Manage laundry and housekeeping requests efficiently, ensuring guest satisfaction.
  • Technical Support: Provide assistance with internet connectivity and other technical needs.

In this role, you will embody the spirit of hospitality, ensuring that every guest feels valued and well-cared for during their stay.