Sales Representative for Parts and Service Solutions

1 month ago


Dubai, Dubai, United Arab Emirates AL Rostamani Group LLC Full time
Position Overview

As a Parts and Service Sales Consultant, you will play a crucial role in managing sales for our fleet clientele. Your responsibilities will encompass a range of tasks aimed at enhancing customer satisfaction and driving sales growth.

Key Responsibilities
  • Customer Engagement: Address parts and service inquiries from fleet customers with professionalism and promptness.
  • Issue Resolution: Take charge of customer concerns related to parts and services, ensuring thorough follow-up until resolution.
  • Site Visits: Conduct visits to customer job sites and maintenance facilities to assess potential service needs and document findings in our CRM system.
  • Product Knowledge: Develop a comprehensive understanding of customer machinery and applications to better serve their needs.
  • Responsive Communication: Respond to customer requests in a courteous and timely manner, fostering strong relationships.
  • Prospecting: Maintain a systematic approach to prospecting for additional business opportunities to meet sales targets.
  • Sales Documentation: Prepare invoices and sales slips, ensuring all necessary credit authorizations are obtained for timely transaction closure.
  • Sales Reporting: Inform management of any lost sales or unavailable parts to facilitate appropriate actions.
  • Returns Management: Handle the return of spare parts in accordance with company policy.
  • Order Management: Generate and upload orders on OEM portals based on parts movement to guarantee availability for optimal service levels.
  • Inventory Analysis: Review exception reports regarding critical stock levels, lost sales, and excess inventory, taking corrective measures as needed.
  • Data Management: Create and maintain article master data to ensure accurate system information.
  • Logistics Coordination: Track shipments and collaborate with logistics to ensure timely receipt of parts consignments.
  • Compliance: Ensure all documentation and payments align with principal requirements to prevent shipment delays.
  • Regulatory Adherence: Maintain compliance with regulatory standards for warehouse operations.
  • Quality Management: Adhere to the company’s Quality Management System (QMS) requirements.

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