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Sales Representative for Parts and Service Operations

3 months ago

Dubai, Dubai, United Arab Emirates AL Rostamani Group LLC Full time
Job Overview

As a Fleet Parts and Service Sales Consultant, you will play a crucial role in managing sales and service operations for our valued fleet customers. Your expertise will ensure that customer needs are met with efficiency and professionalism.

Key Responsibilities
  • Sales Management: Oversee parts and service sales for fleet clients, ensuring all customer inquiries are addressed promptly.
  • Customer Relations: Take ownership of customer service issues, ensuring follow-up until resolution.
  • Site Visits: Conduct visits to customer job sites to assess potential parts and service requirements, documenting findings in our CRM system.
  • Product Knowledge: Develop a thorough understanding of customer machinery and applications to provide tailored solutions.
  • Professional Communication: Respond to customer requests in a courteous and timely manner, fostering strong relationships.
  • Prospecting: Maintain a systematic approach to prospecting for additional business opportunities to meet sales targets.
  • Invoicing: Prepare invoices and sales slips, ensuring credit authorization is obtained for smooth transaction closure.
  • Sales Reporting: Inform management of lost sales and parts unavailability to facilitate appropriate actions.
  • Returns Management: Process return spare parts in accordance with company policy.
  • Order Generation: Create and upload orders on OEM portals to guarantee parts availability for optimal service levels.
  • Inventory Analysis: Review exception reports on critical stock levels and take corrective measures to enhance parts availability.
  • Data Management: Create and maintain article master data to ensure accurate system information.
  • Logistics Coordination: Track shipments and collaborate with logistics to ensure timely receipt of parts.
  • Documentation Compliance: Ensure all documentation and payments align with principal requirements to prevent shipment delays.
  • Regulatory Adherence: Ensure compliance with regulatory standards for warehouse operations.
  • Quality Management: Adhere to company Quality Management System (QMS) requirements.

This position offers an opportunity to contribute significantly to our operations while enhancing customer satisfaction and driving sales growth.