Sales and Customer Service Representative

1 week ago


Dubai, Dubai, United Arab Emirates PrecisionHire Solutions Full time
Job Summary

We are seeking a highly skilled Sales and Customer Service Representative to join our team at PrecisionHire Solutions. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving sales growth, and ensuring customer satisfaction.

Key Responsibilities:
  • Customer Service: Respond to customer inquiries, resolve issues, and provide accurate and timely information regarding products, services, and promotions.
  • Sales and Upselling: Make outbound calls to follow up on customer inquiries, resolve issues, or provide additional information as needed. Assist in membership sales inquiries through various channels and book member appointments for the preferred club.
  • Membership Renewals: Manage membership renewals and offer upgrade and upsell options to customers.
  • Service Quality: Regularly conduct member service calls to ensure service quality and resolve queries within scope.
  • Collaboration: Collaborate with other team members and departments to resolve complex customer issues and escalate unresolved matters to the appropriate level of management.
  • Performance Metrics: Meet or exceed individual and team performance targets, including membership sales and renewals, call quality, productivity, and customer satisfaction metrics.
Requirements:
  • Excellent Communication Skills: Possess excellent verbal and written communication skills to effectively interact with customers and team members.
  • Product Knowledge: Have a strong understanding of products, services, and procedures to provide accurate information to customers.
  • Time Management: Demonstrate strong time management skills to meet sales targets and resolve customer issues efficiently.
  • Teamwork: Showcase ability to work collaboratively with team members and departments to achieve common goals.


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