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Customer Service Representative

2 months ago

Dubai, Dubai, United Arab Emirates PrecisionHire Solutions Full time

Job Summary:

PrecisionHire Solutions is seeking a highly skilled Customer Service Executive to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through prompt and professional communication.

Key Responsibilities:

  • Respond to customer inquiries, complaints, and issues in a timely and effective manner.
  • Provide accurate and complete information to customers, using the right methods and tools.
  • Meet personal and team sales targets and call handling quotas.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Assist with order placement, refunds, and exchanges.
  • Inform customers of deals and promotions.

Requirements:

  • High school diploma or equivalent.
  • Proven customer support experience or experience as a Client Service Representative.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.