Guest Relations Coordinator

3 weeks ago

Dubai, Dubai, United Arab Emirates MARRIOTT International Full time

Embrace Your Passion for Hospitality

At Marriott International, we understand that exceptional guest experiences begin with how we treat our team members. We believe that individuals who genuinely enjoy their work are essential in crafting extraordinary moments for our guests.

At Marriott, we are eager to welcome talented individuals to our dynamic team, and in return, we offer the following benefits:

  • A remarkable career path that not only allows you to work with us but also opens doors to opportunities across our extensive network of hotels.
  • Professional development opportunities alongside some of the finest experts in the industry.
  • We prioritize internal promotions and career growth, ensuring you can advance your career through our training and development programs.
  • A competitive compensation package with outstanding benefits, including accommodation, meals during shifts, transportation, and:
    • World-class training and leadership development programs.
    • Recognition initiatives.
    • Discounted stays at over 8,000 hotels globally.
    • Discounted dining options in all our restaurants and bars.
    • Special discounts for friends and family.
    • Unlimited career advancement opportunities, both locally and internationally.
    • Comprehensive medical and life insurance coverage.
  • Robust support to ensure you have all the necessary tools to excel in your daily responsibilities.

Key Responsibilities of the Role

Preparation for VIP Arrivals:

  • Organize and prepare for VIP arrivals for the current and upcoming days, ensuring all guest preferences are recorded and accommodations are assigned appropriately.

Management of Amenities

  • Oversee the distribution of amenities within the Rooms Division, ensuring they are placed in rooms prior to guest arrivals and monitoring usage to manage costs effectively.

Effective Communication and Coordination

  • Maintain strong communication with various departments, including Housekeeping, Engineering, and In-Room Dining, to ensure timely delivery of amenities and address any issues related to VIP accommodations.

Documentation and Reporting

  • Prepare detailed reports for hotel management regarding scheduled VIP guests, providing essential information and preferences to enhance their experience.

Operational Excellence

  • Utilize the Opera system effectively for tasks such as updating pre-arrival communication, managing traces, and accurately maintaining guest profiles. Additionally, handle other projects and responsibilities assigned by leadership to ensure the department operates smoothly and meets deadlines.

By joining Marriott Hotels, you become part of a prestigious portfolio of brands under Marriott International. Be where you can excel, begin your journey, belong to a remarkable global team, and become the best version of yourself.

Marriott International is an equal opportunity employer. We are committed to hiring a diverse workforce and fostering an inclusive, people-first culture. We uphold non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while ensuring the comfort of our guests worldwide. As a member of the Marriott Hotels team, you will help uphold the promise of "Wonderful Hospitality. Always." by providing exceptional service.

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