Guest Relations Executive

2 weeks ago


Dubai, Dubai, United Arab Emirates Black Pearl Consult Full time
Job Summary

We are seeking a highly skilled Guest Relations Executive to join our team at Black Pearl Consult. As a key member of our hospitality team, you will be responsible for ensuring a warm and welcoming experience for our valued guests.

Key Responsibilities
  • Guest Experience: Greet guests warmly upon arrival and ensure they feel welcomed and valued.
  • Service Delivery: Provide detailed information about our services, facilities, and programs to guests.
  • Tour Coordination: Conduct tours of our center for new guests and explain membership options.
  • Guest Support: Address guest inquiries, concerns, and feedback promptly and professionally.
  • Issue Resolution: Resolve any issues or complaints to ensure guest satisfaction.
  • Knowledge Management: Maintain a high level of knowledge about all services and products offered at our wellness center.
  • Appointment Management: Manage guest appointments and reservations efficiently.
  • Communication: Coordinate with therapists and other staff to ensure smooth scheduling.
  • Follow-up: Confirm appointments and follow up with guests as needed.
  • Membership Support: Assist guests with membership signups and renewals.
  • Marketing: Promote special offers, packages, and wellness programs to guests.
  • Administrative Tasks: Process payments and manage related administrative tasks.
  • Reporting: Maintain accurate records of guest visits, preferences, and feedback.
  • Compliance: Ensure compliance with data protection and privacy regulations.
  • Event Planning: Assist in planning and coordinating wellness events and activities.
  • Event Promotion: Promote events to guests and encourage participation.
  • Team Collaboration: Work closely with other team members to ensure a cohesive and supportive environment.
  • Professional Development: Participate in staff meetings and training sessions as required.
  • Support Functions: Provide support to other departments as needed.
Requirements
  • Education: Bachelor's degree in Hospitality Management, Business, or a related field is preferred.
  • Experience: Minimum of 5-7 years experience in the spa, guest services, or related professional area.
  • Skills: Excellent interpersonal and communication skills, strong problem-solving abilities, and a proactive approach.
  • Passion: Passion for health and wellness.
  • Technical Skills: Proficiency in MS Office and CRM software.


  • Dubai, Dubai, United Arab Emirates Jumeirah Full time

    About JumeirahJumeirah Group, a leading hospitality company, is committed to delivering exceptional guest experiences across its global portfolio of luxury hotels and resorts. With a strong focus on service excellence, Jumeirah operates a world-class network of properties, employing over 9,000 colleagues from diverse backgrounds.Job OverviewWe are seeking a...


  • Dubai, Dubai, United Arab Emirates Black Pearl Consult Full time

    Job SummaryWe are seeking a highly skilled Guest Relations Executive to join our team at Black Pearl Consult. As a key member of our hospitality team, you will be responsible for ensuring a warm and welcoming experience for our valued guests.Key ResponsibilitiesGuest Experience: Greet guests warmly upon arrival and ensure they feel welcomed and...


  • Dubai, Dubai, United Arab Emirates Black Pearl Consult Full time

    About the RoleWe are seeking a highly skilled and personable Guest Relations Executive to join our team at Black Pearl Consult. As a key member of our hospitality team, you will be responsible for ensuring a warm and welcoming experience for all guests at our wellness center.Key ResponsibilitiesGuest Experience: Greet all guests warmly upon arrival and...


  • Dubai, Dubai, United Arab Emirates Black Pearl Consult Full time

    Job DescriptionJob Summary:Black Pearl Consult is seeking a highly skilled and experienced Guest Relations Executive to join our team. As a Guest Relations Executive, you will be responsible for ensuring a warm and welcoming experience for our valued guests.Key Responsibilities:Guest Welcome and Support: Greet all guests warmly upon arrival and ensure they...


  • Dubai, Dubai, United Arab Emirates Conrad Dubai Full time

    A Guest Relations Officer for Conrad Dubai engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.What will I be doing?As a Guest Relations for Conrad Dubai, you will serve on the...


  • Dubai, Dubai, United Arab Emirates Grosvenor House, a Luxury Collection Hotel,Dubai Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Relations Executive to join our team at Grosvenor House, a Luxury Collection Hotel, Dubai. As a key member of our hotel's management team, you will be responsible for providing exceptional guest service and ensuring that our guests have a memorable and enjoyable stay with us.Key...


  • Dubai, Dubai, United Arab Emirates Foreground LLC Full time

    We are seeking a skilled Guest Relations Executive to join our team at Foreground LLC in Dubai. As a key member of our hospitality team, you will be responsible for ensuring that our guests receive exceptional service and have a seamless experience throughout their stay.Key Responsibilities:Liaise with our housekeeping and maintenance teams to ensure that...


  • Dubai, Dubai, United Arab Emirates Grosvenor House, a Luxury Collection Hotel,Dubai Full time

    Job Summary:We are seeking a highly skilled and experienced Guest Relations Executive to join our team at Grosvenor House, a Luxury Collection Hotel, Dubai. As a key member of our management team, you will be responsible for providing exceptional guest service and ensuring that our guests have a memorable and enjoyable stay with us.Key...


  • Dubai, Dubai, United Arab Emirates Hyatt Hotels Corporation Full time

    Job SummaryAs a Guest Relations Executive at Hyatt Hotels Corporation, you will play a vital role in delivering exceptional guest experiences and ensuring the delivery of our brand promise. This is an exciting opportunity to join a dynamic team and contribute to the success of our hotel.Key ResponsibilitiesProvide exceptional guest service and handle guest...


  • Dubai, Dubai, United Arab Emirates Shangri-La Group Full time

    Job Summary:We are seeking a highly skilled Guest Relations Executive to join our team at Shangri-La Group. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for.Key Responsibilities:Guest Interaction: Engage with guests in a professional and...


  • Dubai, Dubai, United Arab Emirates Novotel Hotels Full time

    Position OverviewThe Front Office role at Novotel Hotels is pivotal in ensuring a seamless experience for our guests. This position involves a variety of responsibilities aimed at enhancing guest satisfaction and operational efficiency.Key ResponsibilitiesGuest Reception: Greet guests warmly, whether in person or via phone, and manage the check-in and...


  • Dubai, Dubai, United Arab Emirates Black Pearl Consult Full time

    Job DescriptionJob Summary:Black Pearl Consult is seeking a highly skilled and experienced Guest Relations Executive to join our team. As a Guest Relations Executive, you will be responsible for ensuring a warm and welcoming experience for our valued guests.Key Responsibilities:Guest Welcome and Support: Greet all guests warmly upon arrival and ensure they...


  • Dubai, Dubai, United Arab Emirates Shangri-La Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Relations Executive to join our team at Shangri-La Group. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for.Key ResponsibilitiesGuest Interaction: Engage with guests in a...


  • Dubai, Dubai, United Arab Emirates Jumeirah Full time

    About JumeirahJumeirah Group, a leading hospitality company, is committed to delivering exceptional guest experiences across its global portfolio of luxury hotels and resorts. With a strong focus on service excellence, Jumeirah aims to exceed guest expectations through its award-winning destinations, signature dining experiences, and artful surroundings.Job...


  • Dubai, Dubai, United Arab Emirates Shangri-La Group Full time

    We are seeking a highly skilled and experienced professional to join our team at Shangri-La Group as a Guest Relations Executive. This role is responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for throughout their stay.Key Responsibilities:Guest Interaction and Engagement: Develop and maintain strong...


  • Dubai, Dubai, United Arab Emirates Accor Full time

    Position OverviewThe Royal Service Agent plays a crucial role in delivering exceptional service to our guests. This position is dedicated to ensuring that every interaction is professional, friendly, and engaging.Key ResponsibilitiesService Excellence: Provide consistent and professional service to all guests, ensuring a welcoming atmosphere.Communication...


  • Dubai, Dubai, United Arab Emirates Novotel Hotels Full time

    Position OverviewThe Front Office plays a crucial role in ensuring a seamless experience for our guests at Novotel Hotels. This position involves a variety of responsibilities aimed at enhancing guest satisfaction and operational efficiency.Key ResponsibilitiesGuest Reception: Greet guests warmly, whether in person or over the phone, and manage the check-in...


  • Dubai, Dubai, United Arab Emirates Novotel Hotels Full time

    Position OverviewThe Front Office role at Novotel Hotels is crucial in ensuring a seamless experience for our guests. This position involves a variety of responsibilities aimed at enhancing guest satisfaction and operational efficiency.Key ResponsibilitiesGuest Reception: Greet guests warmly, both in person and over the phone, ensuring a smooth check-in and...


  • Dubai, Dubai, United Arab Emirates Asterix Communications Full time

    About Asterix CommunicationsAsterix Communications is a leading provider of innovative solutions in the hospitality industry, committed to delivering exceptional guest experiences. Our team of experts is dedicated to making a distinct mark on the global hospitality landscape with our unwavering commitment to excellence.As a member of our team, you will have...


  • Dubai, Dubai, United Arab Emirates Accor Full time

    Position OverviewThe role of a Royal Service Agent is essential in delivering outstanding customer service and ensuring guest satisfaction. This position involves:Providing Exceptional Service: Deliver consistently professional, friendly, and engaging service to all guests.Communication Management: Handle all external and internal communications, including...