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Guest Relations Coordinator

2 months ago

Dubai, Dubai, United Arab Emirates capella properties Full time
About Capella Properties

Capella Properties is a boutique real estate organization established in Dubai over a decade ago, with satellite offices in South Africa and the United Kingdom. We at Capella Properties act with integrity and care when it comes to our clients' unique needs, constantly thinking about the bigger picture to provide personalized, precise, and sound advice across all avenues of real estate.

We are dedicated to meeting and exceeding our clients' property goals through our deep understanding of critical elements and sectors. We want you to be empowered to make the right decision through virtual tours, photographs, and location maps for residential and commercial properties to help you shortlist the best options from the comfort of your home.

About the Role

Job Summary

The Guest Relations Agent will be responsible for overseeing various aspects of property management, ensuring a seamless guest check-in experience, and coordinating maintenance tasks efficiently. This role requires a blend of technical skills such as property management and maintenance coordination, as well as interpersonal skills like being a team player and maintaining a positive attitude.

The ideal candidate will be hardworking and values integrity, working in a company culture that is passionate about delivering exceptional guest experiences. It's about creating a welcoming environment and ensuring guest satisfaction through effective communication, problem-solving, and attention to detail.

Key Responsibilities
  1. Property Inventory Management

Manage property inventory and ensure upkeep to maintain a high level of quality and cleanliness.

  1. Guest Check-in Process

Welcome and assist guests during the check-in process, ensuring a seamless and efficient experience.

  1. Maintenance Coordination

Coordinate with the maintenance team to address property issues and ensure prompt resolution.

  1. Team Collaboration

Collaborate effectively with team members to provide excellent guest service and support colleagues in daily operations.

  1. Guest Relations

Maintain a positive and welcoming demeanor with guests, creating a friendly atmosphere at the property.

  1. Work Ethic and Integrity

Demonstrate a strong work ethic, being proactive and dedicated to providing outstanding service to guests. Uphold high ethical standards and honesty in all interactions.

Requirements
  1. Previous Experience

The ideal candidate should possess previous experience working in the role of a Guest Relations Agent.

  1. Guest Check-in Process

Proficiency in guest check-in processes to provide a seamless experience for guests arriving at the property.

  1. Maintenance Coordination

Ability to coordinate maintenance tasks efficiently to address any issues and maintain the property in top condition.

  1. Team Collaboration

Collaborate effectively with team members to deliver exceptional guest service and support colleagues in daily operations.

  1. Guest Relations

Maintain a positive attitude towards guests and colleagues, creating a welcoming and friendly atmosphere at the property.

  1. Work Ethic and Integrity

Demonstrate a strong work ethic, being proactive and dedicated to providing outstanding service to guests. Uphold high ethical standards and honesty in all interactions.

Capella Properties