Guest Relations Agent

6 days ago


Dubai, Dubai, United Arab Emirates Marriott International, Inc. Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Relations Agent to join our team at Marriott International, Inc. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Check-In and Check-Out: Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys. Process all check-outs, including resolving any late and disputed charges.
  • Guest Communication: Answer, record, and process all guest calls, messages, requests, questions, or concerns in a professional and courteous manner.
  • Room Preparation: Coordinate with Housekeeping to track readiness of rooms for check-in and ensure that all rooms are clean and ready for guests.
  • Parking and Transportation: Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
  • Guest Directions and Information: Supply guests with directions and information regarding the property and local areas of interest.
  • Reporting and Cash Handling: Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Requirements
  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience required.
  • License or Certification: None required.
What We Offer

As a Guest Relations Agent at Marriott International, Inc., you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our guests and contributing to the success of our team. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.



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