Hospitality Guest Relations Specialist

6 days ago


Dubai, Dubai, United Arab Emirates Black Pearl Consult Full time
Job Description

Job Summary:

Black Pearl Consult is seeking a highly skilled and experienced Guest Relations Executive to join our team. As a Guest Relations Executive, you will be responsible for ensuring a warm and welcoming experience for our valued guests.

Key Responsibilities:

  1. Guest Welcome and Support: Greet all guests warmly upon arrival and ensure they feel welcomed and supported throughout their stay.
  2. Service Information and Promotion: Provide detailed information about our services, facilities, and programs to guests, and promote our wellness center's offerings to enhance their experience.
  3. Tour and Orientation: Conduct tours of the center for new guests and explain membership options, services, and facilities.
  4. Guest Inquiries and Feedback: Address guest inquiries, concerns, and feedback promptly and professionally, and resolve any issues or complaints to ensure guest satisfaction.
  5. Service Coordination: Manage guest appointments and reservations efficiently, coordinate with therapists and other staff to ensure smooth scheduling, and confirm appointments and follow up with guests as needed.
  6. Membership and Sales: Assist guests with membership signups and renewals, process payments, and manage related administrative tasks.
  7. Event Planning and Promotion: Assist in planning and coordinating wellness events and activities, promote events to guests, and encourage participation.
  8. Team Collaboration: Work closely with other team members to ensure a cohesive and supportive environment, and participate in staff meetings and training sessions as required.

Requirements:

  1. Education: Bachelor's degree in Hospitality Management, Business, or a related field is preferred.
  2. Experience: Minimum of 5-7 years experience in the spa, guest services, or related professional area.
  3. Skills: Excellent interpersonal and communication skills, strong problem-solving abilities, and a proactive approach.
  4. Knowledge: Proficiency in MS Office and CRM software, and a passion for health and wellness.

Work Location: Dubai



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