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Guest Relations Coordinator

3 months ago

Dubai, Dubai, United Arab Emirates Sunset Hospitality Group Full time
Position Overview

As a Guest Relations Coordinator, you will play a crucial role in ensuring that every visitor to our establishment has a memorable experience. Your responsibilities will include:

  • Welcoming Guests: Greet patrons warmly, guide them to their tables, and present menus with a friendly demeanor.
  • Managing Waitlists: Oversee waiting lists in accordance with our brand standards to ensure a smooth flow of guests.
  • Seating Arrangements: Provide suitable seating options based on guest preferences and restaurant capacity.
  • Reservation Handling: Accept and log dining reservations accurately to optimize guest satisfaction.
  • Order Fulfillment: Ensure timely and precise delivery of all orders to enhance the dining experience.
  • Maintaining Cleanliness: Keep tables and work areas tidy and organized to uphold our high standards of hygiene.
  • Professional Appearance: Adhere to grooming and personal hygiene standards at all times.
  • Assisting Staff: Support waitstaff and headwaiters as needed to facilitate service.
  • Event Setup: Manage tasks related to events, including the arrangement of tables and dining areas.
  • Customer Service Excellence: Strive to provide exceptional service that exceeds guest expectations.
  • Problem Resolution: Address and resolve guest issues and complaints effectively.
  • Team Collaboration: Participate in regular departmental meetings and foster open communication within the team.
  • Additional Duties: Perform other relevant tasks as assigned to support the team.

Join us at Sunset Hospitality Group and contribute to creating unforgettable dining experiences for our guests.