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We are seeking a highly skilled and experienced Senior Hospitality Supervisor to join our team at Emaar Hospitality Group. As a key member of our front-of-house team, you will be responsible for delivering exceptional service to our guests and ensuring a positive dining experience.
Key Responsibilities- Guest Service: Provide exceptional service to guests, including greeting, taking orders, serving food and beverages, and addressing any special requests or dietary needs.
- Team Leadership: Build rapport with guests, anticipate their needs, and resolve any issues or complaints to ensure a positive dining experience.
- Menu Knowledge: Advise guests on menu items, specials, and beverage pairings, and actively promote additional sales to enhance the dining experience.
- Health and Safety: Adhere to all health, safety, and sanitation guidelines, ensuring that all practices are in line with restaurant standards and regulations.
- Communication: Conducting huddles during shifts to ensure seamless communication and prevent complaints.
- Collaboration: Pro-actively communicate with fellow Ambassadors, always with the guest's interests at heart.
- A minimum of 2 years in a front-of-house F&B role within a 5-star hospitality setting.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Knowledge of health, safety, and sanitation guidelines.