Business Support Manager, Wpb

2 weeks ago

UAE, United Arab Emirates HSBC Full time

-Job description

**Business Support Manager, Wealth & Personal Banking**

Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.
We are currently seeking an ambitious individual to join our Wealth and Personal Banking team, working together with colleagues to define, manage and achieve divisional business targets.

**In this role, you will**:
The Business Support Manager role will be responsible for driving all the communication and engagement activities across WPB. The person will support and drive initiatives across all business functions within WPB across Wealth, EBS, Premier Direct and Branch channels (c. 350+ people). The role focuses on ensuring effective communication within the organization, fostering employee engagement, supporting various internal initiatives and the successful rollout of various company initiatives.

The role holder will work closely with different stakeholders across the UAE network to help drive employee engagement, culture change and being a primary custodian for all communications to frontline teams including newsletters and process changes. The role holder will report into the Head of People, Process and Internal Communications and work closely in executing the people strategy across the network. The role will work closely with the functions of performance management and people enablement and contribute all key insights to ensure that people changes/plans are communicated effectively.
Requirements

**To be successful in the role, you should meet the following requirements**:
**Knowledge / Experience**
- Graduation degree is a must - to secure a UAE Visa and Work Permit
- A full understanding of the WPB Strategic objectives and the importance of the People agenda
- Experience in the development, coordination and management of training and capability initiatives
- A self-starter with the strong ability to work collaboratively with different stakeholders within HR, Learning and other functions.
- Ability to articulate complex concepts clearly and concisely.
- Ability to provide advice and influence stakeholders with the use of data.
- Embrace and manage changes with a high-level of resilience.
- Strong understanding of HSBC Group, including cross business awareness
- Proven experience in corporate learning needs analysis, solutions development/implementation, and leadership

**Skills**
- Strong communications and interpersonal skills
- Strong writing and presentation skills
- Excellent organizational skills
- Good team player and should be able to work under pressure.
- Excellent analytical and problem-solving skills
- Effective / seamless handover of customer relationships to those with appropriate skills to manage them.
- Capacity to inspire trust.
- Customer service ethic

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.

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