Cards Portfolio Manager, Wpb UAE

6 months ago

UAE, United Arab Emirates HSBC Full time

-Job description

**Cards Portfolio Manager, WPB UAE (UAE Nationals) (ID: 0000JWTZ)**

**Some careers shine brighter than others.**

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking an ambitious individual to join our Wealth and Personal Banking team, working together with colleagues to define, manage and achieve divisional business targets.

**In this role, you will**:
The role holder has primary accountability for Cards portfolio optimization and life cycle management including spend growth, usage, activation and productive engagement with the aim to increase unit level revenue. Digital is a key focus area of the role with the aim to develop/enhance digital customer journeys throughout the customer lifecycle in order to deliver best in class customer experience. As a member of the Cards team, the role holder will share responsibility with other team members, for the implementation of key WPB initiatives including CSP aspirations. This role reports to the Head of Cards Portfolio/Head of Cards, WPB, UAE.

**Main responsibilities**:

- Responsible for card customers’ life cycle management from onboarding till retention covering activation, spend growth and ongoing engagement.
- Ensure Cards policies and processes are fair, compliant, customer-centric and commercially sustainable across all stages of the customer life cycle and engagement activities.
- Own cards KPIs related to activation and spends
- Establish a close working relationship with stakeholders and delivery partners, actively managing dependencies between teams and other projects and programs.
- Maintain HSBC internal control standards, including the timely implementation of internal and external audit observations together with any issues raised by external regulators.
Requirements

**To be successful in the role, you should meet the following requirements**:
**Knowledge / Experience**
- Bachelor’s degree
- Preferably 2 years of Banking experience in retail Product, portfolio, risk, Finance, Distribution or Marketing function with preferably 2 years of cards product and portfolio experience
- Knowledge and experience of a retail banking business in an emerging market
- Excellent customer relationships
- Strong analytical skills
- Strong influencing skills
- Communication and engagement skills
- Consultative approach to decision making
- Ability to gain consensus and agreement between geographically diverse countries and cultures

**You’ll achieve more at HSBC.**

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.

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