Client Engagement Manager
4 days ago
**Job Description - Client Engagement Manager**
The role of Client Engagement Manager centers around the sale of IFZA licenses and products and the building of solid relationships with Professional Partners and
- Driving and monitoring sales through Professional Partners to meet sales targets
- Following up on client payments
- Building and maintaining strong and long-lasting customer relationships in B2B, B2C, or International segments where required
- Assisting with any queries, questions, and concerns from Professional Partners and Clients
- Generating and implementing business development strategies to secure new sales opportunities and professional partnerships
- Responding to incoming leads
- Attending weekly sales team meetings
- Attending key meetings and appraisals with the Director of Client Relations
**Main responsibilities**:
- Organizing and attending regular meetings with new and existing Professional
Partners and Clients
- Traveling internationally to meet new and existing Professional Partners and Clients when applicable
- Engaging in all CRM activities, staying abreast of its features in order to utilize and maximize system benefits
- Undertaking training and development activities when required
- Liaising closely with marketing, finance, sales support, and operations to keep clients updated
- Gathering feedback from clients and prospects and share feedback with internal teams
- Ability to generate reports as and when required
- Keep up to date with any changes or updates to laws and regulations
- Performing other job-related duties as assigned by Management
- Full English proficiency is required
- Additional spoken languages are a plus
- Intermediate computer literacy is required e.g., MS Office
**Qualifications & skills**
- Working knowledge of CRM platforms
- Exceptional communication and interpersonal skills, and telephone etiquette
- Previous experience working in diverse organizations
- Valid driver’s license and car
- Tertiary qualification in related disciplines OR the equivalent industry experience
- Proven experience in sales and client engagement
- Proven track record of meeting and exceeding targets
**Experience**
- Background in customer service
- Industry knowledge is a plus
- Experience tracking relevant KPIs (e.g. customer satisfaction)
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you have sales experience?
**Language**:
- Italian, Spanish, French, German, Danish, Finnish or Polish (required)
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