Client Engagement Leader
7 months ago
**Client Engagement Leader - Merchandising Analytics**
At Logic, we work together to solve the biggest challenges facing retailers today. With 25 years’ experience working with leading retailers around the world, Logic’s consultants empower our clients with the knowledge and support needed to deliver exceptional experiences for their shoppers that maximize value, experience, efficiency and profitability.
**Your Role as a Client Engagement Leader**:
The Client Engagement position is an all-rounder consulting role with extensive knowledge of the retail industry, experience in managing trust-based and value-led relationships with clients, demonstrated expertise in delivering large technology-driven projects, and a natural team leader. The position is responsible for managing the relationship with Logic clients that have been assigned to you and be ultimately accountable for client satisfaction by delivering high quality work that beat the client’s expectations.
The Analytics CEL will engage with senior executives at the strategic level to define the right data and analytics strategies and will help to translate the strategic direction into the day-to-day data and analytics decisions that will effectively execute those strategies. Bringing along the organization on the journey is a key aspect of the role and it is important the Analytics CEL can drive organizational adoption while successfully managing the transition to an analytically driven approach to merchandising decision-making.
At Logic, we hire the best people and help them become even better. Right from the start, you’ll receive world-class training, career counseling, mentoring and support to help you maintain professional success and grow your career.
**Duties and Responsibilities**:
**Industry Thought Leadership**: You are expected to reinforce Logic’s reputation as an industry thought leader by continuing to develop a deep understanding of the retail industry and to grasp retail operations in the context of global, economic, technology, and social trends.
- Design value-add capabilities, processes and management approaches to help clients achieve greater performance through the use of data and analytics across their organization
- Assist clients with industry shifts taking place within the competitive marketplace and with evolving shopper demands; showcase how data and analytics can be used to address these changing dynamics
- Be a thought-leader in retail marketplace.
- Lead strategic advisory engagements at Logic clients. Help shape their technology and business strategies to achieve their strategic, financial, and operational goals.
**Client Delivery Leadership**: You are responsible for the successful execution of all aspects of client contracts and “Statements of Work” that you are managing:
- Trusted Advisor: Help clients achieve long-term success by helping them define/refine merchandising strategies and drawing up practical road maps that help them execute their strategy, manage the change process, monitor progress, and rectify issues.
- Value-led Business Development: Originate, qualify and close new opportunities with clients. If there are upsell or cross-sell opportunities for Logic, pro-actively ensure that the client sees the value in engaging Logic for those opportunities.
- Relationship Management: Develop and manage trust-based client relationships at all levels of the client organization from c-suite to senior management to project managers.
- Statement of Work definition: you will be the primary driver of Statements of Work as they relate to retail analytics. Clearly understanding client needs, writing SOWs that reflect the project objectives and setting clear expectations with the client are essential to engagement success and the Analytics CEL will ensure high quality SOWs are written
- Scope Management: Tightly manage the scope of delivery as stated in the SOW, and properly manage any change in the scope with proper Change Request (CR) process.
- Project Management: Provide project management oversight as necessary and ensure that project plans, timeline, resource allocations, etc. are in line with the commitments made in the SOW
- Engagement Design and Approach: Work with relevant colleagues and partners to ensure that Logic’s design and approach meet the client’s project goals and the commitments made in the SOW
- Deliverables: Ensure that Logic’s deliverables are on time and of the highest quality
- Project Gross Margin: Ensure that the project is delivered at expected level of gross margin by managing the scope, timeline, budget, and resource allocation. Strike appropriate balance between quality of delivery and the appropriate mix of resources.
- Client Responsibilities: Ensure that the client can deliver on their responsibilities and commitments defined in the SOW. Mitigate risks if the client is not able to.
- Client Billing and Payments: Ensure that client billings and payments are accurate an
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