Client Engagement Manager

6 months ago


Dubai, United Arab Emirates Hantec Markets Holdings Limited Full time

Client Engagement Manager

PLEASE NOTE YOU MUST HAVE MOENGAGE EXPERIENCE*

About Hantec:
Having a global presence and embracing a diverse range of nationalities, our company warmly welcomes you. We take pride in our diversity, cultivating a vibrant working environment, and nurturing continuous growth. Alongside our outstanding leadership, we embrace an open-door policy, fostering a welcoming and trustworthy environment where everyone's input is valued. The opportunities for career advancement are endless, and your unique contributions will enhance our collective strength.

We are a regulated London-based financial brokerage firm, and our global reach extends to 12 countries, with ongoing growth initiatives. Our mission since 1990 has been to deliver an unparalleled trading experience that adheres to fairness and transparency in every aspect; an environment that allows our clients to gain knowledge, evolve, and trade securely.

About the role

We are currently looking for a motivated individual to join Hantec for the role of Client Engagement Manager to devise and manage the engagement strategy focusing on extending the client life cycle, value of clients and converting via automating leads into funded and trading accounts.

Your responsibilities:

- Partner with Marketing, Ops and Sales teams to analyse business and marketing data to identify key drivers and associated dependencies for driving conversion, product adoption, retention, and cross-sell.
- Effectively translate analytics into clear insights and actionable recommendations.
- Drive continued innovation in evolving marketing programs most effective at engaging global audiences at scale.
- Identify customer segments for targeted marketing programs and plan global and regional client offers and incentive programs to deliver ROI-positive results.
- Create optimal engagement and lifecycle strategies, offering the right products, features, and services to build trusted relationships and achieve Business Goals.
- Utilize robust data and insights to manage and optimize campaigns, ensuring the effectiveness of lifecycle strategies.
- Oversee the Life Cycle and Automation Platforms, including platform knowledge, processes.
- Collaborate with agencies and contractors (if needed) to produce impactful, customized content for different target audiences and communication types.
- Develop campaign measurement/KPIs to gauge the effectiveness of all executions and communications.
- Shift from a channel-centric to customer-centric operating model using an end-to-end digital customer lifecycle management approach that boosts customer satisfaction, reduces costs, and increases revenue.

**Profile**:

- You must have direct experience or have worked with either Celevrtap OR Braze OR Moengage (Marketing Cloud)
- 3+ years of experience in creating and executing customer lifecycles and automation.
- Hands-on experience with Google Analytics, or similar tools
- Comprehensive understanding of customer lifecycle management, from strategy to execution.

What Hantec offers in return:

- Competitive compensation and benefits.
- Attractive holiday package.
- Exceptional team building and corporate celebrations.
- Volunteering Time off Program.
- Various opportunities for learning, including professional training, certifications, and the enhancement of soft skills.
- Employee of the Month Program - with Certification and Prize
- Quarterly Dinner with all staff and Group CEO to discuss Hantec's success.
- An opportunity to grow and establish a long-term career.
- Learning opportunities, such as professional training and certifications, soft skills development, training work.
- After passing 6 months' probation - eligibility 1 day hybrid working per week

Job ID 70



  • Dubai, United Arab Emirates IFZA - International Free Zone Authority Full time

    **Job Description - Client Engagement Manager** The role of Client Engagement Manager centers around the sale of IFZA licenses and products and the building of solid relationships with Professional Partners and - Driving and monitoring sales through Professional Partners to meet sales targets - Following up on client payments - Building and maintaining...


  • Dubai, United Arab Emirates Hantec Markets Full time

    **About Hantec Markets** We are a regulated financial broker based in London with a large global presence, with offices in 12 countries and continued expansion plans. Founded in 1990, our goal is to provide an unrivalled trading experience that demonstrates fairness and transparency in every aspect of its delivery to maintain a stable and secure environment...


  • Dubai, United Arab Emirates element8 Full time

    **Job Title**: Client Engagement Officer **Reporting To**: Team Lead **Job Summary**: The Client Engagement Officer is responsible for managing inbound website leads, seeking potential buyers through outbound approaches, and creating detailed proposals. This role requires excellent communication skills and a proactive approach to sales and client...


  • Dubai, United Arab Emirates ManSci Professional Services DMCC Full time

    **Job description** About Us We believe that service in the interest of our clients is the key to strong and lasting relationships with them. To that end, everyone in the business is involved in supporting our client facing teams. This is especially so when it comes to a market defining platform we developed and launched 3 years ago, and for which we now...


  • Dubai, United Arab Emirates ManSci Professional Services DMCC Full time

    About Us We believe that service in the interest of our clients is the key to strong and lasting relationships with them. To that end, everyone in the business is involved in supporting our client facing teams. This is especially so when it comes to a market defining platform we developed and launched 3 years ago, and for which we now want to expand the...


  • Dubai, United Arab Emirates REA Advertising Full time

    1. To keep existing client base engaged for RFQ, quotes, order fulfillment. 2. To re-engage clients who are dormant. 4. Lead generation and marketing if inclined. **Salary**: AED3,000.00 - AED3,500.00 per month


  • Dubai, United Arab Emirates Engagement Factory Full time

    Company Description Engagement Factory/Blend360 is a fast-growing European marketing science and analytics company. We offer you the opportunity to work in an innovative scale-up culture where everything you do matters. With world-class capabilities, solutions, and an incredible service, Engagement Factory/Blend360 strives to help large EMEA B2B and B2C...


  • Dubai, United Arab Emirates Guildhall Full time

    The Role This role Client Engagement Officer is basically someone who contacts the new and old inbound leads and looks to book meetings for the Business Set-up Advisors. Someone who is good on the phone and very organized. Key Performance Indicators & Targets Key Responsibilities - Lead Management: Identify, track, and nurture leads to secure meetings. -...


  • Dubai, United Arab Emirates IFZA - International Free Zone Authority Full time

    **Job Description - Client Engagement Manager** The role of Client Engagement Manager centers around the sale of IFZA licenses and products and the building of solid relationships with Professional Partners and - Driving and monitoring sales through Professional Partners to meet sales targets - Following up on client payments - Building and maintaining...


  • Dubai, United Arab Emirates Illuminations Well-Being Center, Dubai Full time

    **About us**: Illuminations has made a huge contribution towards the wellbeing of individuals, educational institutes and corporate organizations in Dubai, by popularizing the concept of daily meditation classes, promoting world-renowned healers and authors, curating unique wellness travel programs and offering top quality holistic healing education through...


  • Dubai, United Arab Emirates Temenos Full time

    **ABOUT TEMENOS** Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We do this through the pioneering spirit of 7500+ Temenosians who are passionate about making banking better, together. We serve over 3000 banks from the largest to challengers and community banks in 150+ countries. We collaborate...


  • Dubai, United Arab Emirates Gravity Consulting Full time

    At **Gravity**, it's our mission to make organisational strategy easy to navigate, and help senior leaders of complex organisations become the heroes of their own stories. We help executives and their organisations make sense of their strategic landscape, articulate, navigate, mobilise and ultimately realise their ambitious visions, with an approach that...


  • Dubai, United Arab Emirates Logic Information Systems Full time

    **Client Engagement Leader - Merchandising Analytics** At Logic, we work together to solve the biggest challenges facing retailers today. With 25 years’ experience working with leading retailers around the world, Logic’s consultants empower our clients with the knowledge and support needed to deliver exceptional experiences for their shoppers that...

  • Portuguese Speaker

    7 months ago


    Dubai, United Arab Emirates Hantec Markets Holdings Limited Full time

    Portuguese Speaker -Client Engagement Executive We are currently looking for an experienced, responsible and skilled Portuguese Speaker -Client Engagement Executive to join our team in Dubai. About Hantec Having a global presence and embracing a diverse range of nationalities, our company warmly welcomes you. We take pride in our diversity, cultivating a...

  • Portuguese Speaker

    7 months ago


    Dubai, United Arab Emirates Hantec Markets Full time

    We are currently looking for an experienced, responsible and skilled Portuguese Speaker -Client Engagement Executive to join our team in Dubai. **About Hantec** Having a global presence and embracing a diverse range of nationalities, our company warmly welcomes you. We take pride in our diversity, cultivating a vibrant working environment, and nurturing...

  • Engagement Manager

    7 months ago


    Dubai, United Arab Emirates FJX Full time

    **Join our team and be part of a dynamic team committed to making a meaningful impact in the industries we serve.**: **Location**: Remote, MENA region preferably **Duration**: Full-Time role **Salary**:Competitive, commensurate with experience **About Us**: FJX is an IT service and consulting firm focused on digital transformation and technology to...


  • Dubai, United Arab Emirates Element 8 Full time

    We are a leading branding & digital agency based in Dubai. We are currently looking for a Client Engagement Officer with agency experience to join our dynamic team. - Achieve or exceed assigned monthly/annual sales quotas - Develop sales strategy and account plans within account deck to gain greater market share that includes proactive research of potential...


  • Dubai, United Arab Emirates Logic Information Systems Full time

    This is a remote position. **Client Engagement Leader, Data & Analytics (Dubai)** Are you ready to revolutionize the retail industry? Logic, the world's leading consultancy focused exclusively on retail, is seeking an exceptional Client Engagement Leader with a specialization in Data & Analytics. As a Client Engagement Leader at Logic, you’ll be the...


  • Dubai, United Arab Emirates Whiteshield Full time

    **We are partnering with UAE Federal Government Entity to help fill the following vacancy: Multilateral Engagement Expert** This is a full-time position that will be directly employed by our client, not Whiteshield. Our role is solely to assist in the recruitment process—further details will be provided upon the successful shortlisting of applicants. The...

  • Engagement Manager

    1 day ago


    Dubai, United Arab Emirates MoEngage Inc Full time

    **About MoEngage** Fortune 500 brands and Enterprises across 35 countries use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month! Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world. And that...