Client Engagement Lead/facilitator

7 months ago


Dubai, United Arab Emirates Gravity Consulting Full time

At **Gravity**, it's our mission to make organisational strategy easy to navigate, and help senior leaders of complex organisations become the heroes of their own stories.

We help executives and their organisations make sense of their strategic landscape, articulate, navigate, mobilise and ultimately realise their ambitious visions, with an approach that combines visual design, technology, a connected platform and consulting to deliver our engaging, best-in-class solution.

**Key responsibilities sit across three dimensions**:

- Client and Gravity delivery team facilitation
- Project delivery (working with a project manager)
- Redefining, growing and championing Gravity iLabs' approach to client engagement across the project lifecycle

**Secondary responsibilities include**:

- Business development

**Specialist skills required**:

- **Delivery execution**:Implement project operating cadences to foster co-creation across the project lifecycle, initiating and leading facilitation of ceremonies, forums, workshops and ad-hoc interactions across that cadence.
- **Define Success**:Lead client conversations and help our senior consulting and delivery teams to translate needs into scope.
- **Design the work**:shape the work by designing and running fit-for-purpose client experiences.
- **Deliver outcomes**: Lead streams of work and working sessions to enable implementation of our product and the design of engaging visualisations and workspaces to outcome.
- **Creativity**:Bring a creative bent to the way we design and deliver work, combining best-practice methods with your own charismatic approach to engagement.
- **Methodology**: Knowledge and experience of agile, design thinking, MG Taylor/Collaboration Code, rapid prototyping or other relevant methodologies would be highly beneficial in this role.

**Engagement Delivery - core skills**:

- **Client Experience**:Build strong client relationships and guide the project journey to deliver a great holistic experience. Create meaningful connection between client and internal teams as and where appropriate
- **Organise and Execute**:You are great at planning and delivering projects whilst balancing client and team needs.
- **Foster positive work environment**:Work closely in teams with awareness of strengths, weaknesses and preferences and to foster a positive working environment that will enable our people and clients to excel
- **Communicate with impact**:You have excellent written and presentation skills, and can effectively facilitate senior executive and mid-level management stakeholder groups.
- **Business development**: Build client relationships, identify opportunities, help plan and price work and help build winning proposals.
- **Commercial rigour**:Basic ability to track and deliver to a budget.

**Helping build Gravity capability**:

- **Team Development**: Enhance the team and shape ways in which we can improve our client engagement, particularly within projects.
- **Insights capture and sharing**:Share new knowledge across the team and coordinate knowledge capture.

**Experience required**:

- Direct, practical work experience in large organisations, working in particular with senior leadership and other key stakeholders
- Evidence of facilitation expertise within a large group design processes.
- Highly adept and efficient skills in Microsoft Office, specifically PowerPoint, Excel and Word.
- Knowledge and understanding of co-creation methodologies like MG Taylor/ Collaboration Code etc
- Familiarity with collaboration tools like Miro/Mural, Microsoft Teams, etc
- Experience working with very senior executives across organisations, and the ability to translate needs and requirements across levels and organisations.

**Personal attributes**
- **High-energy engagement**: A dynamic communicator and influencer, able to engage proactively across client and internal teams
- **Outcome-driven**:A gregarious work ethic, with commitment to delivering not only to agreed deliverables, but importantly to agreed _outcomes._
- **Proactive**: Proactively engage with clients, spot and act on gaps and opportunities, and the kind of person who always asks "is there a better way of doing this?" - and then does it.
- **Value-hungry**: Hunger to create value for our clients, and to bring them on the journey with our team in an engaging, but appropriate manner
- **Changemaker mindset**: Willing to do what is needed to effect change, and to bring others along on the journey


  • Engagement Lead

    2 weeks ago


    Dubai, United Arab Emirates Clarivate Full time

    We are looking for an Engagement Lead to join our Evidence, Value and Access Consulting team in Dubai. This is an amazing opportunity to work as part of an exciting new team build and assist with the consulting proposals and project management. The focus areas will be to concentrate on the Evidence, Value and Access Global Consulting clients within the...


  • Dubai, United Arab Emirates OliOli® Children's Museum Full time

    **Position**: Play and Engagement Facilitator **Compensation**: AED 5000 **Location**:Dubai, UAE **Organization Summary** - OliOli® (means joy in the Hawaiian language) is a multiple award-winning contemporary childrens museum that opened to rave reviews in 2017. Founded by a group of parents who are passionate about open-ended non-judgmental play,...


  • Dubai, United Arab Emirates OliOli Children's Museum Full time

    **Position**: Play and Engagement Facilitator **Location**:Dubai, UAE **Executive Summary** - Join an amazing group of people at OliOli® and help their mission to deliver exciting, joyful, differentiated, world-class, and incredibly fun experiences to children that nurture their innate sense of curiosity and exploration._ - OliOli® (means ‘joy’ in...


  • Dubai, United Arab Emirates OliOli Children's Museum Full time

    **Position**: Play and Engagement Facilitator **Location**:Dubai, UAE **Executive Summary** - Join an amazing group of people at OliOli® and help their mission to deliver exciting, joyful, differentiated, world-class, and incredibly fun experiences to children that nurture their innate sense of curiosity and exploration._ - OliOli® (means ‘joy’ in...


  • Dubai, United Arab Emirates REA Advertising Full time

    1. To keep existing client base engaged for RFQ, quotes, order fulfillment. 2. To re-engage clients who are dormant. 4. Lead generation and marketing if inclined. **Salary**: AED3,000.00 - AED3,500.00 per month


  • Dubai, United Arab Emirates element8 Full time

    **Job Title**: Client Engagement Officer **Reporting To**: Team Lead **Job Summary**: The Client Engagement Officer is responsible for managing inbound website leads, seeking potential buyers through outbound approaches, and creating detailed proposals. This role requires excellent communication skills and a proactive approach to sales and client...


  • Dubai, United Arab Emirates IFZA - International Free Zone Authority Full time

    **Job Description - Client Engagement Manager** The role of Client Engagement Manager centers around the sale of IFZA licenses and products and the building of solid relationships with Professional Partners and - Driving and monitoring sales through Professional Partners to meet sales targets - Following up on client payments - Building and maintaining...


  • Dubai, United Arab Emirates Guildhall Full time

    The Role This role Client Engagement Officer is basically someone who contacts the new and old inbound leads and looks to book meetings for the Business Set-up Advisors. Someone who is good on the phone and very organized. Key Performance Indicators & Targets Key Responsibilities - Lead Management: Identify, track, and nurture leads to secure meetings. -...


  • Dubai, United Arab Emirates Hantec Markets Full time

    **About Hantec Markets** We are a regulated financial broker based in London with a large global presence, with offices in 12 countries and continued expansion plans. Founded in 1990, our goal is to provide an unrivalled trading experience that demonstrates fairness and transparency in every aspect of its delivery to maintain a stable and secure environment...

  • Engagement Lead

    7 months ago


    Dubai, United Arab Emirates Tandem Search Full time

    **The Position** The main role of the Engagement Lead is to support Principals and Partners in their business development and delivery by managing client engagements through all phases. You will contribute to thought leadership by supporting Partners and Principals with the development of products, tools and methodologies. The engagement leader will provide...


  • Dubai, United Arab Emirates Engagement Factory Full time

    Company Description Engagement Factory/Blend360 is a fast-growing European marketing science and analytics company. We offer you the opportunity to work in an innovative scale-up culture where everything you do matters. With world-class capabilities, solutions, and an incredible service, Engagement Factory/Blend360 strives to help large EMEA B2B and B2C...


  • Dubai, United Arab Emirates Hantec Markets Holdings Limited Full time

    Client Engagement Manager PLEASE NOTE YOU MUST HAVE MOENGAGE EXPERIENCE* About Hantec: Having a global presence and embracing a diverse range of nationalities, our company warmly welcomes you. We take pride in our diversity, cultivating a vibrant working environment, and nurturing continuous growth. Alongside our outstanding leadership, we embrace an...


  • Dubai, United Arab Emirates ManSci Professional Services DMCC Full time

    **Job description** About Us We believe that service in the interest of our clients is the key to strong and lasting relationships with them. To that end, everyone in the business is involved in supporting our client facing teams. This is especially so when it comes to a market defining platform we developed and launched 3 years ago, and for which we now...


  • Dubai, United Arab Emirates ManSci Professional Services DMCC Full time

    About Us We believe that service in the interest of our clients is the key to strong and lasting relationships with them. To that end, everyone in the business is involved in supporting our client facing teams. This is especially so when it comes to a market defining platform we developed and launched 3 years ago, and for which we now want to expand the...


  • Dubai, United Arab Emirates Illuminations Well-Being Center, Dubai Full time

    **About us**: Illuminations has made a huge contribution towards the wellbeing of individuals, educational institutes and corporate organizations in Dubai, by popularizing the concept of daily meditation classes, promoting world-renowned healers and authors, curating unique wellness travel programs and offering top quality holistic healing education through...

  • Portuguese Speaker

    7 months ago


    Dubai, United Arab Emirates Hantec Markets Holdings Limited Full time

    Portuguese Speaker -Client Engagement Executive We are currently looking for an experienced, responsible and skilled Portuguese Speaker -Client Engagement Executive to join our team in Dubai. About Hantec Having a global presence and embracing a diverse range of nationalities, our company warmly welcomes you. We take pride in our diversity, cultivating a...


  • Dubai, United Arab Emirates Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Portuguese Speaker

    7 months ago


    Dubai, United Arab Emirates Hantec Markets Full time

    We are currently looking for an experienced, responsible and skilled Portuguese Speaker -Client Engagement Executive to join our team in Dubai. **About Hantec** Having a global presence and embracing a diverse range of nationalities, our company warmly welcomes you. We take pride in our diversity, cultivating a vibrant working environment, and nurturing...


  • Dubai, United Arab Emirates Marsh & McLennan Companies, Inc. Full time

    Design Thinking Practitioner & Facilitator - 8works **Company**: Oliver Wyman **Description**: 8works are a specialist co-creation capability who operate at the forefront of accelerating business transformation through co-creative, design thinking methods. We help companies design their own future then work hand-in-hand with them to activate and embed it...


  • Dubai, United Arab Emirates Whiteshield Full time

    **We are partnering with UAE Federal Government Entity to help fill the following vacancy: Multilateral Engagement Expert** This is a full-time position that will be directly employed by our client, not Whiteshield. Our role is solely to assist in the recruitment process—further details will be provided upon the successful shortlisting of applicants. The...