Sme Client Manager

4 months ago


Dubai, United Arab Emirates The Cigna Group Full time

**Purpose of the job/key objective**

Reporting to the SME Team Leader, you will be responsible for:

- Managing a portfolio of SME clients;
- Engaging with your brokers/clients regularly:

- Service and support your brokers/clients as required;
- Conduct strategic meeting on retention rate, success, challenges;
- Building and maintaining relationships with brokers and internal customers.

**Main duties/Responsibilities**
- Pro-actively manage and negotiate renewal for our book-rated portfolio by executing annual renewal strategy and optimizing rate action
- Strategically manage portfolio per broker (broker performance, Sales & Corporate relationship)
- Understand Compliance requirements in the GCC and pro-actively identify any Compliance risk for your brokers/clients
- Conduct strategic meetings on quarterly basis with your brokers face to face - including their management - to review the retention rate, the successes and challenges
- Take the lead in day to day enquiries for assigned portfolio working with internal stakeholders to resolve in agreed timelines
- Look for growth opportunities throughout the year with existing groups
- Database Management, ensuring all relevant details are recorded accurately including Salesforce which should be a minimum of 95% accuracy
- Responsible of issuing the renewal proposal
- Facilitate the renewal process in conjunction with the Client Management team

**Account Executive Skills**
- Excellent communication skills, written and verbal
- Influencing and negotiating
- Works well under pressure
- Experience of collation of data and statistical analysis
- Strong interpersonal skills
- Ability to take ownership and demonstrate initiative
- Capable of prioritising workloads in order to meet tight deadlines
- Sound knowledge of excel and word
- Flexible
- Interpersonal skills
- Team working - internal/external
- Customer Focus - internal/external
- Regulatory expert
- Knowledge of processes, procedures and systems
- Good business/product knowledge
- Coaching skills
- Organisational skills
- Influencing skills
- Supervisory skills
- Basic leadership and management skills
- Good time management

**About Cigna Healthcare**

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
- Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._


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