Customer Support
2 weeks ago
We are looking for a smart and enthusiastic **Customer Support and Success Associate **to work with our Allurion Virtual Care Suite end users on product questions, technical support inquiries, and building ongoing relationships.
**As a Customer Support and Success Associate, your responsibilities will include**:
- Becoming an expert with Allurion’s Virtual Care Suite, and staying on top of all new feature releases.
- Providing exceptional support by listening, understanding the issue, and problem-solving with customers.
- Drive the successful adoption and onboarding of Allurion’s Virtual Care Suite with our end users
- Communicating across teams to ensure client needs are met
- .Contributing to Allurion’s help documentation and knowledgebase
- Helping to develop, improve, and implement standard operating procedures
- Reporting on monthly Customer Support and Success KPIs
**What we are looking for in you**:
- Committed to delivering best in class customer/technical support
- Able to work closely and effectively with others
- Patient, curious, detail-oriented and eager to problem solve
- An excellent verbal and written communicator
- 2+ years of experience in Customer Support and/or Customer Success (software related)
- Proficiency with Microsoft Office suite
- Ability to manage process via Zendesk and prioritize work in order of urgency and priority
- Demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests
- Experience working with internationally dispersed, remote teams; and with English as primary business language
- Health innovation, industry enthusiast and a team player with a good sense of humor
- Proficiency and bilingual in Arabic/English
**About Us**
Aim & Enthusiasm - Work-Life Integration - Inclusive Benefits - Advancement
At Allurion, you will find a determined and hands on -cooperative culture driven by a passion for innovation that helps us all stay connected. With determination, transparency and a deep caring in helping humans form healthy habits, we’re solving one of the most important healthcare challenges in obesity. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with profound purpose—transforming the lives of people through your every day work.
Allurion has developed and commercialized the world’s first weight loss platform—including devices, digital therapeutics, and nutritional programs—to help treat obesity. The company has already treated over 70,000 patients, shed an estimated 1 million pounds, and grown revenues at 100%+ CAGR over the past 4 years. We're headquartered outside of Boston, with offices in Paris, Dubai and Hong Kong.
The company was founded in 2009 on Harvard Medical School's campus, to build alternative options to treat and empower millions of patients. We developed the Allurion device (formerly Elipse device), and we manufacture and market the Allurion Program - a breakthrough in weight loss therapy. Patients lose on average 10-15% total body weight loss over the four-month course of device therapy, which does not require surgery, endoscopy or anes
- How We Hire_
-
Customer Service Agent
2 months ago
Dubai, United Arab Emirates Altius Customer Service Full time*Responsibilities:* 1. Respond to inbound calls promptly and professionally in both English and Arabic. 2. Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. 3. Assist customers with product information, troubleshooting, and technical support. 4. Accurately record customer...
-
Administrative Assistant
4 months ago
Dubai Silicon Oasis, United Arab Emirates Teckvisor's Customer Full timeAs an Executive Assistant, you will be a crucial member of our dynamic web design and marketing team, providing administrative support between team and the founder. Your role will involve managing a busy schedule, coordinating meetings, handling correspondence, and ensuring the smooth operation of the office. **Qualifications and Skills** - Strong...
-
Customer Support
7 months ago
Dubai, United Arab Emirates CPT Markets Full time**Responsibilities**: - Provide accurate information about products, services, pricing, and company policies. - Maintain a courteous and empathetic tone when interacting with customers. - Investigate and resolve customer issues, including order discrepancies, billing inquiries, and product/service complaints. - Follow established procedures and guidelines...
-
Customer Support
9 months ago
Dubai, United Arab Emirates CPT Markets Full time**Responsibilities**: - Provide accurate information about products, services, pricing, and company policies. - Maintain a courteous and empathetic tone when interacting with customers. - Investigate and resolve customer issues, including order discrepancies, billing inquiries, and product/service complaints. - Follow established procedures and guidelines...
-
Customer Support
2 weeks ago
Dubai, United Arab Emirates Augmented Era Full timeWe seek talented and responsible **Customer Support** with a proven track record in building sustainable relationships of trust through open and interactive communication with customers and Excel skills. - With **excellent skills in Excel** (pivot, vlookup, and reporting) With at least 2 years of Customer Support Experience (experience with tickets and...
-
Customer Support
1 month ago
Dubai, United Arab Emirates Splash Software LLC Full time**Overview**: Join our team as a Technical Support and play a vital role in assisting our clients with their technical needs. In this position, you will provide expert troubleshooting, resolve technical issues, and ensure our customers experience seamless support. We’re looking for someone with strong technical knowledge, excellent communication skills,...
-
Customer Support
1 month ago
Dubai, United Arab Emirates Bydaar Full time**Customer Support Representative - Arabic & English Speaking** **About Bydaar** **About the Role** We are seeking a passionate and dedicated Customer Support Representative to join our growing team. This is a work-from-home position that requires fluency in both Arabic and English. You will play a crucial role in ensuring our customers have a positive...
-
Customer Support
4 months ago
Dubai, United Arab Emirates Six Skins Health and Beauty DMCC Full timeJob location: JLT, Dubai **Job Description**: - Handle customer queries via WhatsApp, Messenger, Instagram, focusing on Meta Ads leads, and address product-related questions, order tracking, and concerns. - Assist with influencer/UGC creator inquiries, forwarding relevant details to the Social Media Specialist. - Collaborate with the Amazon Marketplace...
-
Customer Support
4 days ago
Dubai, United Arab Emirates Arcab Full time**About arcab** Arcab is a technology-enabled bus aggregator that empowers fleet owners to make more money by increasing the utilization of their vehicles. We are tackling the 250B$ MENA market for moving people and things. We are growing rapidly working with the largest fleet operators in the region with thousands of vehicles in our supply pool. We show...
-
Customer Support
7 months ago
Dubai, United Arab Emirates Credence Consultancy Full time**Responsibilities**: Liaising with the customer over phone & mail Sales Documentation Customer Interactions and Follow ups Other related matters **Qualifications**: Good communication skills in English and Hindi are important. Experience to have worked in the Sales Department **Job Types**: Full-time, Permanent **Salary**: AED3,000.00 - AED4,000.00...
-
Customer Support Associate
6 days ago
Dubai, United Arab Emirates Versatile Consultancy Full timeSeeking smart, aggressive customer support associates for online support to our customers. The primary duties for the job includes - Providing online support including telephonic and chat support to the clients - Listening to customers’ concerns and handling complaints and returns. - Giving detailed explanations of services or products. - Being part of...
-
Customer Support Representative
7 months ago
Dubai, United Arab Emirates TNC IT Solutions Full timeA **Customer support representative **supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services and features. - **This job requires full-time presence at the office and rotational...
-
Customer Support Representative
7 months ago
Dubai, United Arab Emirates Iyanli Full timeWe are currently seeking a dedicated and empathetic Customer Support Representative to join our team. As a Customer Support Representative, you will be the primary point of contact for customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience. **Responsibilities**: - Provide accurate information about products,...
-
Customer Support Representative
7 months ago
Dubai, United Arab Emirates Dream Come True Information Technology Full time**Customer Support Representative.** **Position Overview**:The Customer Support Representative plays a pivotal role in maintaining excellent customer relationships by addressing inquiries, and concerns, and providing solutions. They serve as a bridge between customers and the company, ensuring customer satisfaction and enhancing brand...
-
Customer Support Executive
2 months ago
Dubai, United Arab Emirates Innovation Factory Full time**Job Description: Female Customer Support Executive (UAE)** **Position**: Customer Support Executive **Location**: United Arab Emirates (UAE) **Visa Status**: Own/Spouse Visa **Type**: Full-Time **Role Overview**: **Key Responsibilities**: **Customer Support**: - Resolve customer issues efficiently, ensuring satisfaction and maintaining service...
-
Customer Support Executive
9 months ago
Dubai, United Arab Emirates Technolojbd Consulting Full timeAs a Customer Support Executive, you will be the frontline ambassador for our brand, interacting with customers to address inquiries, resolve issues, and ensure an overall positive customer experience. We are looking for a passionate and empathetic individual who can effectively communicate with customers and provide solutions that exceed their...
-
Customer Support Executive
8 months ago
Dubai, United Arab Emirates Iyanli Full timeWe are currently seeking a proactive and customer-focused Customer Support Executive to join our team. As a Customer Support Executive, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries and issues in a timely and efficient manner. **Responsibilities**: - Provide accurate information and...
-
Customer Support Planner
2 weeks ago
Dubai, United Arab Emirates GE Aviation Full time**Job Description Summary**: The Customer Support Planner will be responsible for coordinating all aspects of engine maintenance from initial job request through to final billing. This includes off-wing base maintenance, routine line maintenance at customer locations and remote AOG support. The Customer Support Planner will play a key role within the...
-
Forex Customer Support
5 months ago
Dubai, United Arab Emirates DIfX Technology LLc Full timeA **Forex Customer Support Specialist **(or **Forex Customer Service Specialist**) plays a critical role in providing support and assistance to clients who trade in the foreign exchange (Forex) market. Below is an overview of the responsibilities, skills, and qualifications typically associated with this role **Primary Responsibilities**: - Resolve product...
-
Customer Support Executive
6 months ago
Dubai, United Arab Emirates Emaratech Full time**Troubleshooting and Technology Support** - Routing the issue to correct team by understanding the issue properly - Should act as a first point of contact for customers for all issues related to emaratech service support. - Gathers and Records accurate service support incident information - Listens and understands customers’ concerns; provides required...