Customer Support Executive
1 month ago
**Job Description: Female Customer Support Executive (UAE)**
**Position**: Customer Support Executive
**Location**: United Arab Emirates (UAE)
**Visa Status**: Own/Spouse Visa
**Type**: Full-Time
**Role Overview**:
**Key Responsibilities**:
**Customer Support**:
- Resolve customer issues efficiently, ensuring satisfaction and maintaining service quality.
- Provide clear and accurate information about products, services, and processes.
**Communication**:
- Maintain timely and professional communication with customers.
- Relay customer feedback and concerns to the manager for resolution.
- Update customers on any service changes, updates, or relevant project-related details.
**Documentation and Reporting**:
- Maintain accurate records of customer interactions and feedback.
- Prepare daily or weekly reports on customer issues and resolutions, as requested by the manager.
**Customer Engagement**:
- Build and nurture positive relationships with customers, ensuring loyalty and satisfaction.
- Assist customers in navigating processes or systems relevant to their needs.
**Collaboration**:
- Follow instructions and tasks assigned by the manager.
- Work closely with internal teams to ensure customer requests are met in a timely manner.
**Requirements**:
**Experience**:
- Minimum 2 years in customer support and call center or a similar role.
**Skills**:
- Excellent verbal and written communication in English (additional languages are a plus).
- Strong problem-solving skills and a customer-first mindset.
- Proficiency in MS Office and customer support tools.
**Attributes**:
- Positive attitude with the ability to handle high-pressure situations.
- Organized, detail-oriented, and dependable.
**Why Join Us?**
This is an excellent opportunity to work in a dynamic environment and contribute to creating exceptional customer experiences. If you are passionate about customer service and thrive on making a difference, we would love to hear from you.
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