Customer Support Associate

6 days ago


Dubai, United Arab Emirates Versatile Consultancy Full time

Seeking smart, aggressive customer support associates for online support to our customers.

The primary duties for the job includes
- Providing online support including telephonic and chat support to the clients
- Listening to customers’ concerns and handling complaints and returns.
- Giving detailed explanations of services or products.
- Being part of online sales team to convert the HNI leads into customer base.
- Reviewing customer accounts and transactions, working on reactivation of older account and providing prompt feedback support.
- Receiving orders, calculating charges and processing payments.
- Monitoring customer satisfaction levels.
- Referring key customers’ queries or accounts to superiors when necessary.
- Providing highest level of customer support to ensure a seamless customer experience
We do look forward for clients with following qualities
- Excellent communicative skills with strong command on English speaking skills
- Strong computer skills, particularly focused on chat support
- Good sales pitching skills particularly ability to convince and attract HNI to the platform
This job requires a work from office as it primarily a BPO operation.

**Job Types**: Full-time, Permanent

**Salary**: AED2,500.00 - AED3,000.00 per month



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