Customer Support

4 days ago

Dubai, United Arab Emirates Arcab Full time

**About arcab**

Arcab is a technology-enabled bus aggregator that empowers fleet owners to make more money by increasing the utilization of their vehicles. We are tackling the 250B$ MENA market for moving people and things. We are growing rapidly working with the largest fleet operators in the region with thousands of vehicles in our supply pool. We show fleet operators that you don't need more vehicles to make more money. By sharing the fixed costs of vehicles, we're able to increase revenues for fleet operators, decrease costs for corporations, and provide a great user experience for the end-user. Arcab has received backing and support from global and regional investors and is part of leading accelerators and incubators in the region such as HUB71 (Mubadala, SoftBank, ADGM) and Dubai Future Accelerators (by Dubai Future Foundation).

**About The Job**

We are looking to hire a Customer Support Representative based in the UAE. In this role, you will be responsible for providing excellent customer support to passengers, drivers, and our customer base in using our product and other ad-hoc tasks to make the process smoother.

**You Would**
- Manage disputes arising from our passengers and drivers and report promptly to the supervisor
- Professionally handle customer complaints and provide appropriate solutions timely; follow up to ensure resolution
- Closely work with operations team to stay up-to-date with routes information
- Perform administrative tasks involving service quality audit, market research, and updating driver’s account (credit top-up)
- Build trust and sustainable relationships with customer accounts through interactive communication
- Gather feedback from passengers, drivers, and customers and provide excellent customer service to our customer base

**We’d Love To Meet If You Have**
- Proven customer support client service representative experience
- 1+ years of call center or direct customer-facing experience
- Strong phone contact handling skills, computer skills, and familiarity with CRM systems and practices
- Excellent communication skills and fluency in oral and written English, and Hindi
- A troubleshooter, an effective listener, ability to stay calm when customers are stressed or upset
- An Ability to multitask, prioritize, and manage time effectively
- An ability to work collaboratively on complex tasks under pressure.

**Why arcab**

You have no idea what’s possible until you’ve worked here. Yup, bold statement; because arcab is not yesterday’s bus company. We’re also not a trillion-dollar corporation or rich in legacy. But we got heart (and a bit of cash). Heart to build what we love and fulfill one mission of ours — to make the world move together. Easy? We thought it will be, but it’s not.

We have work to do. First, enable communities of people to get to places that matter to them, tell people that their cars are no good for every day (good luck with that), fill every empty seat. Second, make way for less crowded roads, then use roads to introduce other consumer services like never before. Third, we don’t even know yet.

It is likely that this job post was sent or shared with you. It is also likely that you’re reading this while working at that corporate you’ve always wanted to be with. But wait, take a minute. Breathe in, breathe out. There is so much here to learn, build and be responsible for. So, if you got what it takes, that blue button-down there must be really important.

**Work Here If You’re**
- Driven, accountable, humble, and honest to the point.
- A collaborative team player and can mediate differences in opinion.
- Communicate ideas in an articulate manner with your team, technical and non-technical audiences through written, oral, and presentation mediums.
- Open to trying different approaches to arrive at the best possible solution.
- Able to accept and adapt quickly and constructively to change.
- Keen to learn and self-improve.
- Inclined towards making work simple and organized.
- Able to easily switch between thinking creatively and analytically.
- It’s natural to understand and share our users’ emotions.
- A big dreamer with the guts to get into the unknown.

**Job Types**: Full-time, Contract
Contract length: 24 months

**Salary**: AED3,000.00 - AED6,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Support: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)
- Arabic (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

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