Customer Support Representative
6 months ago
We are currently seeking a dedicated and empathetic Customer Support Representative to join our team. As a Customer Support Representative, you will be the primary point of contact for customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience.
**Responsibilities**:
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues efficiently, escalating complex cases to the appropriate department or supervisor when necessary.
- Process customer orders, returns, and exchanges, ensuring accurate data entry and adherence to company procedures.
- Maintain detailed and accurate records of customer interactions and transactions in the customer relationship management (CRM) system.
- Collaborate with other departments, such as sales, marketing, and technical support, to provide comprehensive customer service.
- Follow up with customers to ensure their issues are resolved and to gauge their satisfaction with the service provided.
- Identify and suggest process improvements based on customer feedback to enhance the customer experience.
- Stay updated on product knowledge and company policies to provide informed support to customers.
- Participate in training sessions and continuous learning to enhance customer service skills and stay current with industry trends.
**Qualifications**:
- High school diploma or equivalent.
- Proven experience in a customer support or customer service role.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution abilities.
- Proficiency in Microsoft Office Suite and CRM software.
- Strong attention to detail and accuracy in handling customer information.
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