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Customer Support

3 months ago

Dubai, United Arab Emirates Augmented Era Full time

We seek talented and responsible **Customer Support** with a proven track record in building sustainable relationships of trust through open and interactive communication with customers and Excel skills.
- With **excellent skills in Excel** (pivot, vlookup, and reporting)

With at least 2 years of Customer Support Experience (experience with tickets and chats)
- Proficient in using Zendesk, LiveChat, CRM, and other customer support tools (Navigation and testing skills)
- Able to analyze and solve technical problems related to client products by investigating potential solutions using troubleshooting skills.
- Fluent in both written and spoken English and French or Italian and English
- With excellent problem-solving skills - understand the issues/concerns of the customers
- With great documentation skills
- Dedicated and committed to learning product knowledge and helping the team by being pro-active
- Able to learn new products and technologies
- Able to work effectively in situations characterized by continual change.
- Open to working with a flexible schedule (Night Shift and weekends)
- Excellent written communication and customer handling skills.
- Excellent listening and multitasking skills.
- Has good organizational skills and keen attention to detail.
- Able to work under pressure.
- Can adapt to inevitable changes around the workplace.
- Able to deal professionally with demanding customers.
- Can show empathy for customers/common sense.

**Salary**: From AED4,000.00 per month

Application Question(s):

- Can you start immediately?
- Are you fluent in English?

**Experience**:

- Customer Support: 1 year (preferred)
- Excel Skills: 1 year (required)