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Sales Manager
3 months ago
- Develop strong, secure and productive business relations with all companies within portfolio under the geographic / market segment allocated.
- Maximize occupancy and average rate of hotel through creative and selective selling.
- Service needs of customers by attending to all requests promptly and efficiently within 24 hours.
- Be the one point contact from the Sales team with the external client he/she is dealing with and handle responsively any escalations relating to the concerned client.
- Participate in hotel activities including promotions, sales blitzes, entertainment and other operational areas as directed.
- Pursue new market segments to secure sales and prepare proposals for consideration
- Be totally familiar with hotel products, rates, and promotions at all times.
- Prospect new customers and manage/develop existing ones with effective multi-department selling.
- Provide ongoing market intelligence by monitoring business sources and segments.
- Maintain up to date understanding of company products and rates and involvement in cross selling of these when required.
- Be aware of the strengths and weaknesses of all competing hotel and restaurant products and provide weekly regular updates after visiting competition hotels allocated for tracking purposes.
- Represent hotel at functions and other related events as directed.
- Positively communicate the hotel image to existing and potential customer at all times.
- Ensure that revenues and / or cost controls are maximized through proactive actions rather than reactive management.
- Report on trends in the industry and local markets.
- Maintain a calendar allowing you to meet all established deadlines and planned sales trips.
- Maintain accurate information on all new and on-going leads and accounts, including solicitation efforts.
- Establishes and sign contracts considering the official Rate Policy in co-ordination with the DOSM.
- Special deals (out of guidelines and rate policy) must in any case be discussed, co-ordinated and approved prior to offer with the hotel's management.
- Be the one point contact from the Sales team with the external client he/she is dealing with and handle responsively any escalations relating to the concerned client.
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