Merchant Support Executive

4 weeks ago


Dubai, United Arab Emirates Planet Full time
KeyResponsibilities

  • Strive for first contact resolutionwhen dealing with all shoppers, merchants on a day-to-day basis inlocation
  • Provide related reporting on anon-going and ad hoc basis, if required. Take ownership of merchantissues queries and bring them to a reso
  • To bethe first line of contact for all registered retailers within themall
  • Ensuring the retailers have all thematerial to offer their service, includingbranding.
  • Conduct regular training in store forthe sales teams
  • Act as coordinator forMarketing rollouts, joint Campaign rollouts, updatecommunications
  • Act as point of contact for MallManagement Office
  • 1st line support to Merchantsexperiencing any issues
  • Assist in theonbaording of new merchants
  • Be fully familiarand understand authority level and ultimate accountability of thisrole.
  • Liaise regularly with Merchant ServiceAccount Manager, Marketing Customer Service Manager, and otherrelevant local stakeholders to ensure full compliance as the levelsare dynamic as the business grows.
  • To meetbusiness needs, this role might also include other administrativetasks.
  • Cooperate with other departments of thecompany to ensure the processes arealigned
  • Participate in the Company’sPerformance Management System and ensure full compliance with allpolicies and procedures, reporting systems and Company Values atall times.


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