Renewal Manager

2 months ago


Dubai, United Arab Emirates MACKENZIE Jones Full time
  • SME Renewal revenueincluding
  • Retention and win-backcases
  • Cross sell of visa and value-addedservices through bundled renewal offers andpromotions

TeamManagement:

Responsibility for themanagement of employees in theteam:

  • Manage the front office and backoffice renewal team
  • Manage and directday-to-day activities of direct reports to ensure timely deliveryof activities.
  • Provide ongoing careerdevelopment, support and coaching for direct reports in executinginbound and outbound renewal contact.
  • Providefeedback to team, and identify need-based training requirements fordirect reports.

Strategy andPlanning

  • Define renewalstrategies and associated renewalplaybooks
  • Analyze client renewal behaviours,renewal campaigns and adopt segment driven renewaljourneys
  • Define renewal bundles and promostargeted at customer segments.
  • Establishrenewal call targets required to achieve the revenue targets of theorganization.
  • Define and implement effectiveomni-channel communication strategies to drive renewal, buildcustomer loyalty, and increase customersatisfaction.
  • Work with other departments tounderstand market conditions and benchmarks and definerenewal

  • Renewal Manager

    6 days ago


    Dubai, Dubai, United Arab Emirates MACKENZIE Jones Full time

    SME Renewal revenue includingRetention and win-back casesCross sell of visa and value-added services through bundled renewal offers and promotions Team Management:Responsibility for the management of employees in the team:Manage the front office and back office renewal teamManage and direct day-to-day activities of direct reports to ensure timely delivery of...

  • Renewal Manager

    2 months ago


    Dubai, United Arab Emirates MACKENZIE Jones Full time

    SME Renewal revenue includingRetention and win-back casesCross sell of visa and value-added services through bundled renewal offers and promotions Team Management:Responsibility for the management of employees in the team:Manage the front office and back office renewal teamManage and direct day-to-day activities of direct reports to ensure timely delivery of...

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