Renewal Manager

2 months ago


Dubai, United Arab Emirates MACKENZIE Jones Full time
  • SME Renewal revenue including
  • Retention and win-back cases
  • Cross sell of visa and value-added services through bundled renewal offers and promotions

Team Management:

Responsibility for the management of employees in the team:

  • Manage the front office and back office renewal team
  • Manage and direct day-to-day activities of direct reports to ensure timely delivery of activities.
  • Provide ongoing career development, support and coaching for direct reports in executing inbound and outbound renewal contact.
  • Provide feedback to team, and identify need-based training requirements for direct reports.

Strategy and Planning

  • Define renewal strategies and associated renewal playbooks
  • Analyze client renewal behaviours, renewal campaigns and adopt segment driven renewal journeys
  • Define renewal bundles and promos targeted at customer segments.
  • Establish renewal call targets required to achieve the revenue targets of the organization.
  • Define and implement effective omni-channel communication strategies to drive renewal, build customer loyalty, and increase customer satisfaction.
  • Work with other departments to understand market conditions and benchmarks and define renewal

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