Renewal Manager
1 week ago
- Proactively engage with clients tounderstand their renewal needs and provide personalizedassistance.
- Coordinate and facilitate therenewal process, including documentation, payments, and compliancerequirements.
- Build strong relationships withclients to foster trust and loyalty, serving as their primary pointof contact.
- Provide expert advice and guidanceon renewal options, packages, and additionalservices.
- Collaborate with internal teams toaddress client inquiries, resolve issues, and optimize the renewalprocess.
- Maintain accurate records anddocumentation of client interactions and renewalactivities
Requirements:
- Bachelor'sdegree, Sales, or related field.
- Previousexperience in customer service, sales, or account management,preferably in the business setupindustry.
- Exceptional communication andinterpersonal skills, with a customer-centricapproach.
- Strong negotiation andproblem-solving abilities.
- Ability tomultitask, prioritize, and manage timeeffectively.
- Proficiency in MS Office suite andCRM software
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