Renewal Manager

7 months ago


Dubai, United Arab Emirates Udacity Full time

**About Us**

Udacity is on a mission to deliver impactful and cutting edge tech education that enables individuals and organizations to unlock their potential. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey. Udacity is proud to be backed by respected investors like Andreessen Horowitz, Charles River Ventures, Bertelsmann and Drive Capital, among other leading VC firms, and provides a powerful and differentiated solution inside of a $32b total addressable market opportunity. Udacity has more than 100 enterprise customers including Airbus, Bertelsmann, BNP Paribas, Leidos, Mazda, and the United States Air Force.

Udacity is seeking a hardworking, driven, and business-focused individual to join our Enterprise GTM team. At Udacity, customer retention is at the heart of our success as a company, and as a Customer Renewals Manager, you will be an integral part of driving results in our company's core business strategy by focusing on renewing our relationships with customers and ensuring they have the solution they need to achieve positive business outcomes. Our Enterprise team is responsible for helping companies, non-profits, and governments realize the power of Udacity's training at scale. You will help leading companies fulfill their objectives and empower their teams with training in the latest technologies so that they can develop powerful new products and services on a global scale.

You will partner with customers and multiple internal stakeholders (e.g., Enterprise Account Executives, Customer Success Managers, RevOps, Finance, Legal, etc.) to ensure value is realized and that our customers are set up for continued success.

To succeed on our team, you will need customer facing experience interfacing and building relationships with Executives. You will also have strong analytical skills, as well as drive and discipline to forecast renewals, and execute on your renewal plan with high accuracy and efficiency. You will have the opportunity to be part of shaping and defining the renewals function and the systems and processes we will use.

**What you'll do**:

- Develop deep expertise and understanding of Udacity's products, GTM strategy, and standards for pricing, negotiating and closing renewals which may include growth within the customer.
- Manage opportunities weekly, providing accurate and timely forecasts to leadership.
- Attain quarterly renewal targets, ensuring deals are on time.
- Increase penetration within the existing portfolio by generating more learner demand, and/or adding new business units, while coordinating with sales and CS.
- Research customer contracts and purchasing history to build timely and accurate proposals for renewals within your portfolio.
- Participate in account reviews and planning while keeping documents updated in SFDC.
- Proactively validate success metrics, positive business outcomes and challenges throughout the entire customer lifecycle.
- Work cross-functionally to develop renewal strategies; sometimes coming up with creative and out-of-the-box ideas.
- Manage the transaction process end-to-end, collaborating with Deal Desk, RevOps, Legal, Finance, and the GTM team/leadership.
- Handle billing inquiries promptly.
- Identify when supporting resources are needed to secure a renewal.
- Understand and document the customer procurement process.

**What you'll need**:

- 5+ years of experience in an Renewals Management position or related function (ie. growth and retention) that includes direct customer interaction.
- Strategic Enterprise client management experience is a must.
- Strong contract negotiation skills with the ability to discuss and close multi-year deals.
- Excellent executive-level communication and presentation skills.
- Experience planning and researching customer value propositions and tying it back to value-based solutions.
- Competency with sales pipeline management and CRM tools, including SFDC.

**Our team members are**:

- Self-motivated, proactive and leave no stone unturned to get the job done.
- Actively interested in increasing business value for our customers and deepening customer relationships.
- Excellent time and process management, ensuring nothing slips through the cracks.
- Empowered to make decisions quickly, pragmatically, and within the parameters of the business need.
- Always learning and treating their work like a craft - constantly honing and refining skills to adapt to an ever-changing landscape.

**What We Do**

Forging futures in tech is our vision. Udacity is where lifelong learners come to learn the skills they need, to land the jobs they want, and to build the lives they deserve.

**Don't


  • Renewal Executive

    4 weeks ago


    Dubai, United Arab Emirates SO Living Property Management LLC Full time

    **Job Summary**: The Renewal Executive is responsible for managing lease renewal processes for residential and commercial properties. This role ensures tenant retention by providing exceptional service, negotiating lease terms, and addressing tenant concerns. The Renewal Executive also plays a key role in optimizing occupancy rates and achieving revenue...


  • Dubai, United Arab Emirates Approach People Recruitment Full time

    Our client is a leading player in the renewable energy sector, committed to the development and operation of innovative projects in photovoltaic solar, wind, biomass, and hydroelectric power. They strive for a sustainable energy transition by offering ecological and economical solutions to meet current climate challenges. Mission: As a Renewable Energy...

  • Renewals Executive

    7 months ago


    Dubai, United Arab Emirates FlybizUAE Full time

    Both male and female can apply. - Minimum 1 year of experience in the same position. - Managing organizational sales renewals by developing a business plan that covers sales, revenue, and expense controls. - Meeting planned sales renewal goals. - Setting individual sales renewal targets with the sales team. - Tracking sales renewal goals and reporting...

  • Head of Renewals

    2 days ago


    Dubai, United Arab Emirates Decisive Zone Full time

    About the job: - Generate revenue and focus on client retention - Maintain renewals percentage - Lead Renewals, Concierge (for VIP Clients) and Banking Services - Develop effective communication with existing clients and act as an exclusive point of contact for them - Inspire repeat business from clients (license renewal, ancillary services) - Liaise with...


  • Dubai, United Arab Emirates A&A Associate LLC Full time

    Join Our Team as a Client Renewals Advisor! Are you passionate about delivering exceptional customer service and ensuring client satisfaction? A&A Associate a leading business setup company, is seeking a dedicated Renewals Advisor to join our dynamic team. As a Renewals Advisor, you will be responsible for managing the renewal process for our valued...


  • Dubai, United Arab Emirates Q-Express Documents Transport Full time

    Bachelor’s degree in engineering, economics, finance, or related field -Experience in renewable energy transactions with suppliers and/or renewable energy developers - Familiarity with energy markets, public policy, and regulatory landscape affecting renewable energy transactions and carbon treatment in EMEA - Demonstrated experience leading complex energy...

  • Construction Manager

    2 months ago


    Dubai, United Arab Emirates Hydrochina International Engineering Full time

    **Key Responsibilities**: - Plan, coordinate, and manage all phases of renewable energy construction projects, including solar farms, wind turbines, and energy storage systems. - Collaborate with engineers, environmental specialists, and stakeholders to ensure project specifications align with sustainability goals. - Supervise on-site construction...


  • Dubai, United Arab Emirates Allsopp & Allsopp Full time

    **Job Specifications**: Salary Range: 5,000 AED + 100 AED per tenancy renewal completed Hours: Full Time Location: Dubai The Tenancy Renewal Coordinator will be responsible for creating tenancy documentation, maintaining accurate files for each client, coordinating, assisting lease renewals, and ensuring all compliance requirements are met. **Your...

  • Technical Manager

    3 days ago


    Dubai, United Arab Emirates Ateca Consulting Full time

    The Technical Manager/Director will play a key role in managing the technical aspects of our renewable energy projects, with a particular emphasis on energy storage systems (batteries ranging from 10kW to 1MW+). You will be responsible for overseeing the design, implementation, and optimization of these systems, ensuring that projects are delivered on time,...


  • Dubai, United Arab Emirates Nozomi Networks Full time

    Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT Cybersecurity. We have hundreds of customers in more than 30 countries and we're just scratching the surface. As we expand our product portfolio and global presence, our Sales team is hiring an EMEA + APAC Renewals Sales Rep to own and drive the renewals process in...

  • Account Manager

    1 week ago


    Dubai, United Arab Emirates Brunel Full time

    **About this role** - Meet business objectives and win contracts by pursuing clients strategically; - Prepare a sales pipeline/portfolio that drives business growth and profitability; - Aid in devising deal structures, pricing for proactive bids and proposals in the renewables industry; - Promote Brunel's services that address client's objectives, needs, and...

  • Operations Manager

    4 weeks ago


    Dubai, United Arab Emirates SA CONSULTANTS LLC Full time

    **Job Title: Operations Manager - Renewals, Liquidations & Company Services (Only Female)** **Location**: Dubai **Reports to**: Management team **Job Summary**: The Operations Manager will oversee and manage various operational activities related to company renewals, liquidations, amendments, visa renewals, mainland company formations, medical and...


  • Dubai, United Arab Emirates Chetty & Sinnett Full time

    Our client is a leading business platform specializing in the origination, structuring, and sale/acquisition of renewable energy assets globally. Based in Dubai, they act as a bridge between project developers and investors, with a strong network of partners across more than 40 countries. Their team has a track record of more than 350MW of closed...


  • Dubai, United Arab Emirates Software AG Full time

    Software AG helps companies to manage and optimize their operations, infrastructure and technology with products that simplify complexity, increase transparency and prepare organizations for change. Intelligent processes run on ARIS — The ARIS Suite empowers you to achieve operational excellence by providing clear visibility into your operations, enabling...


  • Dubai, United Arab Emirates SBK Real Estate Full time

    As a Renewal Executive at SBK, you will play a crucial role in maintaining positive relationships with our valued clients. Your primary responsibility will be to facilitate the renewal process for existing property leases and contracts, ensuring seamless transitions and exceptional customer satisfaction. **Key Responsibilities**: - **Renewal...


  • Dubai, United Arab Emirates Ontime Facility Management Services Full time

    **Responsibilities**: - Coordinate with customers to schedule vehicle collection for passing - Allocate transactions and replacement drivers for exchange and passing - Ensure DNP & NRT are created in the system - Coordinate with other departments or customers for additional requirements (permits, DM cards, etc.) - Send requests for additional fitment on...


  • Dubai, United Arab Emirates Q-Express Documents Transport Full time

    Bachelor's degree or equivalent, or 3+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience Are you passionate about e-commerce? Are you looking to join a community of professionals that support the growth of AE marketplace sellers by delighting the store's customers? Or want to solve complex business problems...


  • Dubai, United Arab Emirates SBK Real Estate Full time

    Work closely with Finance and Legal teams to ensure all contracts are accurate. - Directly negotiate all terms with client. Prepare proposals, including renewal rate calculations, and contract preparation. - Resolving customer complaints brought to your attention. - Initiate contact with current residents regarding their lease renewal options. - Negotiate...

  • People Officer

    4 weeks ago


    Dubai, United Arab Emirates GMG Full time

    Who we are: GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most...


  • Dubai, United Arab Emirates Fortinet Full time

    **Inside Sales Representative - Dubai **The Role We are seeking upbeat, focused and well-organized individuals, to expand our successful Inside Sales Team. Achieving our future goals and remaining a leader in our field, requires exceptional individuals who can share and understand our passion for success. By working with a team of External Account Managers,...