IT Help Desk yst

1 week ago


Dubai, Dubai, United Arab Emirates Dicetek LLC Full time
Job Responsibilities
  1. Respond to Tickets: Ensure reply to staff inquiries as soon as they come in.
  2. PC/Laptop Configuration: Set up, configure, and troubleshoot desktops and laptops, including installing operating systems, drivers, and software.
  3. Log ITHD Tickets: Document each step taken for a ticket in the system for record-keeping and transparency.
  4. Follow Up on Open Tickets: Check and update ongoing tickets to make sure they're progressing toward resolution.
  5. Resolve Issues Efficiently: Work to solve end-user problems during the first interaction whenever possible.
  6. Resolve User Support Issues: Provide help with common user problems such as password resets, software installation, and network access.
  7. Prioritize Urgent Requests: Handle time-sensitive issues first, especially those affecting critical operations.

Minimum Requirements

  1. 2 years' experience
  2. Knowledge about ITSM tools and ITHD Ticketing
  3. Knowledge about Windows 10 / 11
  4. Basic Knowledge of networking
  5. Bachelor's Degree in Computer Science
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