Technical Help Desk Agent

2 days ago


Dubai, Dubai, United Arab Emirates MARRIOTT International Full time

About the Role

We are seeking a Technical Help Desk Agent to join our team at Marriott International.

The ideal candidate will be responsible for addressing guests' service needs, protecting company assets, and following all company policies and procedures.

The selected candidate will work closely with other IS personnel to troubleshoot and resolve technical problems or issues related to computer software and systems, internet access, hardware and peripheral equipment.

The successful candidate will also be responsible for exchanging information with other employees using electronic devices, developing and maintaining positive working relationships with others.

The Technical Help Desk Agent will also be responsible for inspecting, testing, and diagnosing computer equipment and systems, maintaining computer networks, supporting server system(s), and supporting software.

Key Responsibilities:

  • Address guests' service needs.
  • Protect company assets.
  • Follow all company policies and procedures.
  • Troubleshoot and resolve technical problems or issues related to computer software and systems, internet access, hardware and peripheral equipment.
  • Exchange information with other employees using electronic devices.
  • Develop and maintain positive working relationships with others.
  • Inspect, test, and diagnose computer equipment and systems.
  • Maintain computer networks, support server system(s), and supporting software.


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