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IT Help Desk yst

2 weeks ago

Dubai, Dubai, United Arab Emirates Dicetek LLC Full time
  • Respond to Tickets: Ensure reply to staff inquiries as soon as they come in.
  • PC/Laptop Configuration: Set up, configure, and troubleshoot desktops and laptops, including installing operating systems, drivers, and software.
  • Log ITHD Tickets: Document each step taken for a ticket in the system for record-keeping and transparency.
  • Follow Up on Open Tickets: Check and update ongoing tickets to make sure they're progressing toward resolution.
  • Resolve Issues Efficiently: Work to solve end-user problems during the first interaction whenever possible.
  • Resolve User Support Issues: Provide help with common user problems such as password resets, software installation, and network access.
  • Prioritize Urgent Requests: Handle time-sensitive issues first, especially those affecting critical operations.

Minimum Requirements

  • 2 years' experience
  • Knowledge about ITSM tools and ITHD Ticketing
  • Knowledge about Windows 10 / 11
  • Basic Knowledge of networking
  • Bachelor's Degree in Computer science