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Help Desk SpecialistDubai UAE

1 week ago

Dubai, Dubai, United Arab Emirates FallenAmbers Full time
Job brief

Weare looking for a customer service oriented Help desk specialist toprovide technical support to users in an efficient and accuratemanner. You will be considered as the firm's front linerand you will solve basic technical problems and provide support forall assigned areas. The goal is to make sure that customer value ismaintained to the standards set forth by the company.

Responsibilities
  • Providefirstlevel contact and convey resolutions to customerissues
  • Properly escalate unresolved queries tothe next level of support
  • Track route andredirect problems to correct resources
  • Updatecustomer data and produce activity reports
  • Walk customers through the problemsolvingprocess
  • Follow up with customers providefeedback and see problems through to resolution
  • Utilize excellent customer service skills and exceedcustomers' expectations
  • Ensureproper recording documentation and closure
  • Recommended procedure modifications orimprovements
  • Preserve and grow your knowledgeof help desk procedures products and services
Requirements
  • Proven working experience in providing Help Desksupport
  • Proficiency in English
  • Working knowledge of help desk software databases andremote control
  • Strong clientfacing andcommunication skills
  • Advanced troubleshootingand multitasking skills
  • Customer serviceorientation
  • BS degree in InformationTechnology Computer Science or equivalent

Skills

helpdesk software, databases , remote control, customer satisfaction,database management, client communications, providing customerservice

Key Skills
user account,Active Directory,CustomerService,Information Technology,desk support,End user,ProjectManagement,Phone Calls,service levels agreement,DeskStaff,Ltil,Procedures,Setup,hardware,Technical Support
Employment Type : Full Time
Experience: years
Vacancy: 1