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IT Help Desk yst

1 month ago


Dubai, Dubai, United Arab Emirates Dicetek LLC Full time
  • Respond to Tickets: Ensure replyto staff inquiries as soon as they comein.
  • PC/Laptop Configuration: Set up, configure,and troubleshoot desktops and laptops, including installingoperating systems, drivers, and software.
  • LogITHD Tickets: Document each step taken for a ticket in the systemfor record-keeping and transparency.
  • Follow Upon Open Tickets: Check and update ongoing tickets to make surethey're progressing towardresolution.
  • Resolve Issues Efficiently: Work tosolve end-user problems during the first interaction wheneverpossible.
  • Resolve User Support Issues: Providehelp with common user problems such as password resets, softwareinstallation, and network access.
  • PrioritizeUrgent Requests: Handle time-sensitive issues first, especiallythose affecting critical operations.

MinimumRequirements

  • 2 years'experience
  • Knowledge about ITSM tools and ITHDTicketing
  • Knowledge about Windows 10 /11
  • Basic Knowledge ofnetworking
  • Bachelor's Degree inComputer science
KeySkills
Help Desk,IT Help Desk,DataAnalytics
Employment Type :Full-time
Department / Functional Area: Information Technology (IT)
Experience: Not Mentioned years
Gender: Male
Vacancy: 1
Joining Date: Mon, 24 Feb2025