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Help Desk Technician

2 weeks ago


Dubai, Dubai, United Arab Emirates Al Badiya Investment Full time

Al Badiya Investment seeks a Help Desk Technician to provide timely and effective technical support to our end-users. As a Help Desk Technician, you will be the first point of contact for users experiencing technical difficulties.

Key Responsibilities:
  • Respond to and resolve technical issues reported by end-users.
  • Provide clear and concise instructions for troubleshooting and resolving issues.
  • Collaborate with the Team Lead to identify and implement process improvements.
  • Document and track issues, analyzing trends and root causes.
Requirements:
  1. 2+ years' experience in help desk or technical support.
  2. Excellent communication and interpersonal skills.
  3. Ability to work in a fast-paced environment with multiple priorities.
  4. Knowledge of common desktop applications and operating systems.