Senior Service Desk Engineer

3 weeks ago


Dubai, Dubai, United Arab Emirates Iconic IT Consulting Services Full time

We're Hiring: Senior Service Desk EngineerLocation: Remote/Offshore (Egypt)Industry: Banking IT SupportAre you a seasoned IT professional with a passion for delivering exceptional customer service and solving complex technical issues? We have the perfect opportunity for youJob Purpose: As a Senior Service Desk Engineer, you will be responsible for providing timely, professional, and accurate support for IT issues across a global banking environment. Your role will involve troubleshooting, resolving, and escalating issues related to hardware, software, VDI, networks, and peripherals, ensuring seamless service to employees worldwide.Key Responsibilities:Handle IT Service Desk hotline calls and tickets, delivering prompt solutions.Investigate and resolve technical problems through knowledge databases and research.Provide exceptional customer service during escalated situations.Track and document all issues in ITSM ticketing software.Maintain and update knowledgebase articles and SOPs.Train and mentor new engineers during their onboarding process.Support SD Team Lead and Manager in enhancing efficiency and improving processes.Ensure high employee morale and foster a collaborative team environment.Assist with Field Engineering tasks and critical incidents when needed.What We're Looking For:Expertise in VDI environments, Windows 10, hardware/software installation, and desktop/laptop/printer maintenance.Experience with ITSM ticketing tools and statistic reporting.A Bachelor's degree in Computer Science or related field.8 years of hands-on experience with troubleshooting.Strong communication skills, both written and oral.Leadership and team collaboration skills.If you're ready to take your IT support career to the next level and join a dynamic global team, we want to hear from youApply Now or connect with me for more details#J-18808-Ljbffr



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