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Help Desk SpecialistDubai UAE

1 week ago

Dubai, Dubai, United Arab Emirates FallenAmbers Full time
Job brief

We are looking for a customer service oriented Help desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm's front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Responsibilities
  • Provide firstlevel contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track route and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through the problemsolving process
  • Follow up with customers provide feedback and see problems through to resolution
  • Utilize excellent customer service skills and exceed customers' expectations
  • Ensure proper recording documentation and closure
  • Recommended procedure modifications or improvements
  • Preserve and grow your knowledge of help desk procedures products and services
Requirements
  • Proven working experience in providing Help Desk support
  • Proficiency in English
  • Working knowledge of help desk software databases and remote control
  • Strong clientfacing and communication skills
  • Advanced troubleshooting and multitasking skills
  • Customer service orientation
  • BS degree in Information Technology Computer Science or equivalent

Skills

help desk software, databases , remote control, customer satisfaction, database management, client communications, providing customer service