Hotel Reservation Coordinator

6 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Millennium Hotels and Resorts MEA Full time

At Millennium Hotels and Resorts MEA, we are committed to providing exceptional service to our guests. As a Hotel Reservation Coordinator, you will play a crucial role in ensuring the smooth operation of our hotel's reservations process.

Key Responsibilities:
  1. Assist guests with making room reservations through various communication channels, including phone and online platforms.
  2. Provide information about room availability, rates, and hotel amenities to ensure an informed decision-making process for our guests.
  3. Ensure accurate and efficient processing of guest reservations to guarantee a seamless experience.
  4. Address guest inquiries and concerns related to bookings and accommodation to demonstrate our commitment to customer satisfaction.
  5. Verify guest information and payment details to confirm reservations and prevent any issues.
  6. Offer assistance and recommendations to guests based on their preferences and needs to enhance their stay.
  7. Promote special offers, packages, and discounts to encourage repeat business and loyalty.
  8. Maintain up-to-date knowledge of hotel policies, procedures, and room types to provide expert advice.
  9. Collaborate with the reservations team to ensure accurate room inventory management and optimize revenue opportunities.
  10. Assist with group reservations and bookings as needed to cater to diverse client requirements.
  11. Uphold a high standard of customer service and professionalism in all interactions to maintain a positive reputation.
  12. Participate in ongoing training to improve reservation skills and knowledge to stay ahead in the industry.


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Rotana Hotel Full time

    Company OverviewRotana Hotel is a leading hospitality provider, dedicated to delivering exceptional customer experiences. Our mission is to provide smooth and efficient service delivery while maintaining effective communication on all reservations made.


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Rotana Hotels Full time

    We are currently seeking highly motivated and dynamic Revenue professionals who pride themselves on their ability to deliver exceptional customer service experiences. As a key member of our team, you will be responsible for maintaining effective communication on all reservations made to ensure seamless and efficient service delivery.Process and confirm guest...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Rotana Hotels Full time

    We are seeking a skilled and customer-focused Revenue professional to join our team at Rotana Hotels.As a Hotel Reservation Specialist, you will be responsible for delivering exceptional levels of customer service while processing reservations made by clients via phone, letter, or fax. Your key responsibilities will include:Maintaining effective...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit Hotels and Resorts Full time

    Job Description:We are seeking a highly skilled and motivated Reservations Agent to join our team at Dusit Hotels and Resorts. As a key member of our reservations department, you will be responsible for providing exceptional guest service, handling customer inquiries, and driving revenue growth through effective sales strategies.Key...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Rosewood Hotel Group Full time

    General Information Country/Region United Arab Emirates Province/City Abu Dhabi Location Rosewood Abu Dhabi Department Rooms - Heart of House Job Type Full-time Permanent Job Description OVERVIEW/BASIC FUNCTION: Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and general hotel...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Abercrombie and Fitch Stores Full time

    Rixos Premium Saadiyat Island offers a once-in-a-lifetime opportunity for a motivated and enthusiastic Reservations Agent to join our dynamic team. As a key member of our reservations department, you will play a vital role in delivering exceptional customer service and support to our discerning guests.Duties and Responsibilities:Your primary responsibilities...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Rotana Hotel Full time

    About the RoleThe Reservations Agent will be responsible for processing and confirming guest room reservations, inputting all reservations into the computer, and attending to inquiries, complaints, and requests regarding reservations.Maintain effective communication with clients on all reservations made.Process and confirm guest room reservations made by...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates AL MARINA INVESTMENT - SOLE PROPRIETORSHIP L.L.C. Full time

    As a Reservations Coordinator, you will utilize property management systems to track reservations, check-ins, and check-outs, ensuring data accuracy and security.The successful candidate will prepare daily reports on front office operations and guest feedback, presenting insights to senior management for continuous improvement.Manage reservations...

  • Reservations Agent

    3 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Rosewood Abu Dhabi Full time

    Roles and responsibilitiesProvide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations, and general hotel information.RESPONSIBILITIES:Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.Handle incoming and outgoing calls promptly with a pleasant...

  • Reservations Agent

    7 days ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Rosewood Abu Dhabi Full time

    Roles and responsibilities Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations, and general hotel information.RESPONSIBILITIES: Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards. Handle incoming and outgoing calls promptly with a...

  • Reservations Agent

    3 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Rosewood Abu Dhabi Full time

    Roles and responsibilitiesProvide prompt, courteous andefficient handling of all requests for guest room reservations,changes, cancellations and general hotelinformation.RESPONSIBILITIES:•Maintain complete knowledge of and comply with all departmentalpolicies, service procedures and standards.•Handling incoming and outgoing calls promptly with a...

  • Reservations Agent

    7 days ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Rosewood Abu Dhabi Full time

    Roles and responsibilitiesProvide prompt, courteous andefficient handling of all requests for guest room reservations,changes, cancellations and general hotelinformation.RESPONSIBILITIES:•Maintain complete knowledge of and comply with all departmentalpolicies, service procedures and standards.•Handling incoming and outgoing calls promptly with a...

  • Reservations Agent

    4 days ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Rosewood Abu Dhabi Full time

    Roles and responsibilities Provide prompt, courteous andefficient handling of all requests for guest room reservations,changes, cancellations and general hotelinformation.RESPONSIBILITIES:•Maintain complete knowledge of and comply with all departmentalpolicies, service procedures and standards.•Handling incoming and outgoing calls promptly with a...

  • Reservations Agent

    3 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Millennium Hotels and Resorts MEA Full time

    As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.Key Job Responsibilities:Assist guests in making room reservations through various communication...

  • Reservations Agent

    2 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Millennium Hotels and Resorts MEA Full time

    As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes. Key Job Responsibilities: Assist guests in making room reservations through various communication...

  • Reservation Agent

    3 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates SIX PENCE HR SOLUTIONS W.L.L Full time

    Roles & ResponsibilitiesAssist customers withmaking and managing reservations, ensuring accuracy andefficiency.Answer inquiries and provide information about hotelservices, amenities, and rates.Process payments and handle billinginquiries, ensuring accuracy and confidentiality.Collaborate withother departments to ensure smooth and seamless...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit Hotels and Resorts Full time

    About the Role:This is an exciting opportunity to join our dynamic team at Dusit Hotels and Resorts as a Reservations Agent. As a key player in our reservations department, you will be responsible for delivering exceptional guest experiences, driving revenue growth, and supporting the overall success of our hotel.Responsibilities:Sell hotel rooms, packages,...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Rosewood Abu Dhabi Full time

    • Maintain complete knowledge of andcomply with all departmental policies, service procedures andstandards. • Ensure that standards are maintained at asuperior level daily.• Anticipate guests' needs,respond promptly, and acknowledge all guests, however busy andwhatever time of day.• Resolve guest complaints, ensuringguest satisfaction.• Maintain...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Rosewood Abu Dhabi Full time

    • Maintain complete knowledge of andcomply with all departmental policies, service procedures andstandards. • Ensure that standards are maintained at asuperior level daily.• Anticipate guests' needs,respond promptly, and acknowledge all guests, however busy andwhatever time of day.• Resolve guest complaints, ensuringguest satisfaction.• Maintain...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Rosewood Abu Dhabi Full time

    • Maintain complete knowledge of andcomply with all departmental policies, service procedures andstandards. • Ensure that standards are maintained at asuperior level daily.• Anticipate guests' needs,respond promptly, and acknowledge all guests, however busy andwhatever time of day.• Resolve guest complaints, ensuringguest satisfaction.• Maintain...