Hotel Reservation Specialist
7 days ago
We are seeking a skilled and customer-focused Revenue professional to join our team at Rotana Hotels.
As a Hotel Reservation Specialist, you will be responsible for delivering exceptional levels of customer service while processing reservations made by clients via phone, letter, or fax. Your key responsibilities will include:
- Maintaining effective communication with guests to ensure smooth and efficient service delivery.
- Processing and confirming guest room reservations, inputting all pertinent information into the computer, and attending to inquiries, complaints, and requests regarding reservations.
- Staying up-to-date with hotel promotions and procedures to process room reservations, rates, confirmations, and hotel facilities.
- Showcasing complete product knowledge, understanding rate structure, and applying rate management principles.
- Maintaining an established filing system for correspondence and collating reports as required by the Reservations Manager or Supervisor.
- Promoting good public relations and striving to maximize business opportunities.
- Ensuring accurate room status at all times.
- Responding to incoming calls according to Rotana standards, inputting received fax information, and monitoring emails.
- Organizing visa requests for hotel guests in accordance with hotel policy and identifying upselling opportunities whenever possible.
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Hotel Reservation Specialist
7 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Rotana Hotel Full timeCompany OverviewRotana Hotel is a leading hospitality provider, dedicated to delivering exceptional customer experiences. Our mission is to provide smooth and efficient service delivery while maintaining effective communication on all reservations made.
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Reservations Agent
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Abu Dhabi, Abu Dhabi, United Arab Emirates Rosewood Hotel Group Full timeGeneral Information Country/Region United Arab Emirates Province/City Abu Dhabi Location Rosewood Abu Dhabi Department Rooms - Heart of House Job Type Full-time Permanent Job Description OVERVIEW/BASIC FUNCTION: Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and general hotel...
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Hotel Reservations Coordinator
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Abu Dhabi, Abu Dhabi, United Arab Emirates Rotana Hotels Full timeWe are currently seeking highly motivated and dynamic Revenue professionals who pride themselves on their ability to deliver exceptional customer service experiences. As a key member of our team, you will be responsible for maintaining effective communication on all reservations made to ensure seamless and efficient service delivery.Process and confirm guest...
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Reservation Specialist
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Abu Dhabi, Abu Dhabi, United Arab Emirates Minor International Full timeCompany OverviewMinor International is a leading hospitality company with a reputation for excellence in the ultra-luxury resort market.We are seeking a highly skilled and experienced Reservation Specialist to join our team at one of our international properties.
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Reservations Agent
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Reservations Agent
3 weeks ago
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Reservations Agent
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Rosewood Abu Dhabi Full timeRoles and responsibilitiesProvide prompt, courteous andefficient handling of all requests for guest room reservations,changes, cancellations and general hotelinformation.RESPONSIBILITIES:•Maintain complete knowledge of and comply with all departmentalpolicies, service procedures and standards.•Handling incoming and outgoing calls promptly with a...
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Abu Dhabi, Abu Dhabi, United Arab Emirates Rosewood Abu Dhabi Full timeRoles and responsibilities Provide prompt, courteous andefficient handling of all requests for guest room reservations,changes, cancellations and general hotelinformation.RESPONSIBILITIES:•Maintain complete knowledge of and comply with all departmentalpolicies, service procedures and standards.•Handling incoming and outgoing calls promptly with a...
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Reservations Agent
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Millennium Hotels and Resorts MEA Full timeAs a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.Key Job Responsibilities:Assist guests in making room reservations through various communication...
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Reservations Agent
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Abu Dhabi, Abu Dhabi, United Arab Emirates Millennium Hotels and Resorts MEA Full timeAs a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes. Key Job Responsibilities: Assist guests in making room reservations through various communication...
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Hotel Reservation Specialist
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Talabat Full timeAbout Our TeamWe are a dynamic team of hospitality professionals dedicated to providing exceptional customer service. As a member of our team, you will be responsible for ensuring that every guest has a memorable experience at our hotel.
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Reservation Agent
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates SIX PENCE HR SOLUTIONS W.L.L Full timeRoles & ResponsibilitiesAssist customers withmaking and managing reservations, ensuring accuracy andefficiency.Answer inquiries and provide information about hotelservices, amenities, and rates.Process payments and handle billinginquiries, ensuring accuracy and confidentiality.Collaborate withother departments to ensure smooth and seamless...
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Hotel Operations Supervisor
6 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Limited Full timeJob Title: Luxury Hotel Guest Experience ManagerJob SummaryWe are seeking an experienced Luxury Hotel Guest Experience Manager to join our team at Mandarin Oriental Hotel Group Limited. As a key member of the front office team, you will be responsible for ensuring that every guest has an exceptional stay at our hotels. This includes managing front desk...
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Guest Services Coordinator
7 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Rotana Hotel Full timeAbout the RoleThe Reservations Agent will be responsible for processing and confirming guest room reservations, inputting all reservations into the computer, and attending to inquiries, complaints, and requests regarding reservations.Maintain effective communication with clients on all reservations made.Process and confirm guest room reservations made by...