Reservations Service Center Supervisor

• Maintain complete knowledge of andcomply with all departmental policies, service procedures andstandards. • Ensure that standards are maintained at asuperior level daily.• Anticipate guests' needs,respond promptly, and acknowledge all guests, however busy andwhatever time of day.• Resolve guest complaints, ensuringguest satisfaction.• Maintain...

• Maintain complete knowledge of andcomply with all departmental policies, service procedures andstandards. • Ensure that standards are maintained at asuperior level daily.• Anticipate guests' needs,respond promptly, and acknowledge all guests, however busy andwhatever time of day.• Resolve guest complaints, ensuringguest satisfaction.• Maintain...

General Information Country/Region United Arab Emirates Province/City Abu Dhabi Location Rosewood Abu Dhabi Department Rooms - Heart of House Job Type Full-time Permanent Job Description OVERVIEW/BASIC FUNCTION: Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and general hotel...

Job Description PRIMARY RESPONSIBILITIES: Guest Service Responsibilities The Service Center Agent is working in a central area because she/he receives all the calls from outside the hotel and coordinates the internal calls. The Service Center Agent must ensure that all tasks performed are procedurally correct, timely and of a consistently high quality. The...

ThePositionHandle customer callsinquiries pertaining to room reservations, with a focus on revenuemaximization and quality.KEY ROLES&RESPONSIBILITIESToensure the reservation sales agents are filling theresponsibilities as outlined in their jobdescriptions.Supervising the day to dayrunning of the reservation department ensuring that the work loadis fairly...

We are seeking a skilled and customer-focused Revenue professional to join our team at Rotana Hotels.As a Hotel Reservation Specialist, you will be responsible for delivering exceptional levels of customer service while processing reservations made by clients via phone, letter, or fax. Your key responsibilities will include:Maintaining effective...

Roles and responsibilitiesProvide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations, and general hotel information.RESPONSIBILITIES:Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.Handle incoming and outgoing calls promptly with a pleasant...

Roles and responsibilities Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations, and general hotel information.RESPONSIBILITIES: Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards. Handle incoming and outgoing calls promptly with a...

We are currently seeking highly motivated and dynamic Revenue professionals who pride themselves on their ability to deliver exceptional customer service experiences. As a key member of our team, you will be responsible for maintaining effective communication on all reservations made to ensure seamless and efficient service delivery.Process and confirm guest...

Roles and responsibilitiesProvide prompt, courteous andefficient handling of all requests for guest room reservations,changes, cancellations and general hotelinformation.RESPONSIBILITIES:•Maintain complete knowledge of and comply with all departmentalpolicies, service procedures and standards.•Handling incoming and outgoing calls promptly with a...

Roles and responsibilitiesProvide prompt, courteous andefficient handling of all requests for guest room reservations,changes, cancellations and general hotelinformation.RESPONSIBILITIES:•Maintain complete knowledge of and comply with all departmentalpolicies, service procedures and standards.•Handling incoming and outgoing calls promptly with a...

Roles and responsibilities Provide prompt, courteous andefficient handling of all requests for guest room reservations,changes, cancellations and general hotelinformation.RESPONSIBILITIES:•Maintain complete knowledge of and comply with all departmentalpolicies, service procedures and standards.•Handling incoming and outgoing calls promptly with a...

Job DescriptionPRIMARY RESPONSIBILITIES:Guest ServiceResponsibilitiesThe Service Center Agent is working in a centralarea because she/he receives all the calls from outside the hoteland coordinates the internal calls.The Service Center Agent mustensure that all tasks performed are procedurally correct, timelyand of a consistently quality.The Service Center...

Job Description:The Guest Service Center Supervisor will oversee the smooth and efficient operation of the Guest Service Center team. This role involves leading, supervising, and supporting team members to ensure excellent guest service.Responsibilities:Team Supervision:Lead and develop the Guest Service Center team to achieve exceptional customer...

Roles and responsibilities 1. CommunicationSkills VerbalCommunication: Ability to communicate clearly andprofessionally over the phone or inperson. WrittenCommunication: Proficient in drafting emails,responding to inquiries, and documentingbookings. ActiveListening: Understanding customer needs andrespondingappropriately. 2.CustomerService ...

Roles and responsibilities1. CommunicationSkillsVerbalCommunication: Ability to communicate clearly andprofessionally over the phone or inperson.WrittenCommunication: Proficient in drafting emails,responding to inquiries, and documentingbookings.ActiveListening: Understanding customer needs...

Job Overview:The Guest Service Center Supervisor plays a critical role in ensuring that our guests receive exceptional service throughout their stay. This role requires strong leadership and communication skills, as well as the ability to think critically and make sound decisions.Key Performance Indicators:Deliver exceptional guest service through effective...

Roles and responsibilities1. CommunicationSkillsVerbalCommunication: Ability to communicate clearly andprofessionally over the phone or inperson.WrittenCommunication: Proficient in drafting emails,responding to inquiries, and documentingbookings.ActiveListening: Understanding customer needs...

Job OverviewThe Al Sahraa Group is seeking a skilled Fleet Call Center Supervisor to lead and manage the operations of our call center. This role requires strong leadership, communication, and problem-solving skills to ensure efficient and effective customer service.

As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.Key Job Responsibilities:Assist guests in making room reservations through various communication...