5-Star Hotel Reservations Specialist

2 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Abercrombie and Fitch Stores Full time

Rixos Premium Saadiyat Island offers a once-in-a-lifetime opportunity for a motivated and enthusiastic Reservations Agent to join our dynamic team. As a key member of our reservations department, you will play a vital role in delivering exceptional customer service and support to our discerning guests.

Duties and Responsibilities:

Your primary responsibilities will include:

  • Analysing guest and travel agent requirements through telephone and email communications.
  • Recommending suitable options for guests and assisting in confirming all reservations.
  • Ensuring all incoming calls are handled with courtesy and resolving guest inquiries efficiently.
  • Coordinating with the sales department to ensure seamless communication between teams.

You will also be responsible for evaluating reservation logbooks and providing updates on a daily basis, managing all incoming calls for the reservation department, and maintaining a professional relationship with guests.

Key Skills and Qualifications:
  • Minimum 1 year experience working as a Reservation Agent in a 5-star hotel or resort.
  • Excellent customer service and data entry skills.
  • Turkish language proficiency is essential.
  • Prior experience in a similar role would be advantageous.


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