Senior Relationship Manager

1 week ago

Dubai, Dubai, United Arab Emirates Sellanycar Full time
Job Overview

Sellanycar is a leading automotive company that is revolutionizing the industry with its innovative approach. We are seeking a highly skilled and experienced professional to join our team as a Senior Relationship Manager.

Key Responsibilities

As a Senior Relationship Manager, you will be responsible for overseeing the entire inventory management process, ensuring timely clearance of cars that have passed their expiry date through alternate channels. This will involve:

  1. Inventory Management
  • Oversee the entire inventory, ensuring timely clearance of cars that have passed their expiry date through alternate channels.
  • Ensure quick title transfer, photography, and listing of all purchased vehicles.
  1. Reporting
  • Maintain daily, weekly, and monthly reports on appointment numbers, viewing numbers, conversion rates, and delivery metrics.
  1. Bank Relationships
  • Maintain strong relationships with partner banks, staying up-to-date with the latest financing information and interest rates.
  • Ensure Carnab's financing options are competitive.
  • Manage relationships with bank POCs to secure advantageous deals for Carnab customers.
  1. Supervision and Coordination
  • Supervise Relationship Managers (salesmen) and efficiently assign viewings to maximize appointment outcomes.
  • Set and meet monthly targets, coordinating with the marketing department to achieve desired appointment and viewing numbers.
  • Ensure timely execution of marketing offers and promotions, aligning with the marketing calendar to avoid last-minute preparations.
  1. Quality Control
  • Conduct regular quality checks on all vehicle photos uploaded to the website, ensuring there are no issues.
  1. Coordination and Communication
  • Coordinate with the marketing department regarding the number of appointments, types of ads, and offers being run.
  • Ensure the website remains clean and professional at all times.
  1. Bank Liaison
  • Meet with bank representatives to ensure accuracy in the LPO value received by Carnab, addressing any discrepancies promptly.
  1. Finance Coordination
  • Work with the finance department to ensure timely confirmation of customer payments and processing of refunds.
  1. Operations Coordination
  • Coordinate with the operations team to ensure all cars pending photography or listing are brought to the Carnab Hub in a clean condition.
  • Implement and oversee processes to ensure cars are in good condition before customer viewings.
  • Report any car issues to operations for immediate resolution.
  1. Sourcing and Pricing Coordination
  • Collaborate with the sourcing and pricing manager to provide updates on current market demand for specific car models.
  • Inform the team of low-demand cars to adjust purchasing strategies accordingly.
  1. Market Dynamics
  • Stay updated with the dynamics of the used car automobile market to inform business strategies and decisions.
  1. Dealer Relationships
  • Create, build, and maintain relationships with used car dealers across the UAE who may want to list their cars on Carnab.
  1. Show Up Rate Management
  • Maintain a healthy show up rate by ensuring timely and accurate customer contact to encourage appointment bookings and viewing attendance.
  1. Conversion Rate Management
  • Ensure and maintain a healthy conversion rate to enable efficient inventory refreshment for CarNab.
Requirements

To be successful in this role, you will need:

  1. A Bachelor's degree in Business Administration or equivalent experience from an accredited University.
  2. 5 to 10 years of experience in Sales or Business Development.

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